Customer Service Management

Julia Lynn Hornick

*** **** **** ****** *****, IL 60417 708-***-**** email: *******@***.***

EDUCATION

University of Illinois at Chicago (UIC)

College of Business Administration

Major GPA: 3.2/4.0

Bachelor of Science in Finance

Expected December 2010

SKILLS

Proficient in MS Access, Excel, Outlook, PowerPoint, Word; R

Working knowledge of Spanish

RELEVENT COURSEWORK

Portfolio Management: Head analyst on student team analyzing Fidelity and

American funds using Sharpe and Holdings Based Approach

Market Microstructure: Analyze trade models using time series analysis and

R

Global Innovation Management: Work as financial analyst on student team

creating innovative web business

EXPERIENCE

Student Financial Services and Cashier Operations, Chicago, Illinois

March 2010 - Present

Intern

. Create communication media database in Access

. Provide customer service and problem solving of account receivables for

23,000 students

. Administer Facebook account of 900 members

. Establish marketing campaign which contributes to 250% increase in

payment plan sales

First Midwest Bank, Highland Grove, Indiana June

- August 2010

Credit Analyst Intern Commercial Lending

. Performed cash flow analysis and financial statement analysis using

advanced accounting skills

. Evaluated credit data and financial statements to determine degree of

risk

. Implemented risk analysis using Excel and Moody's

. Won Most Creative Award for presentation of final project to top level

management

Morgan Stanley Smith Barney, Orland Park, Illinois

August - December 2009

Intern

. Completed multiple research projects on mutual funds using Excel and

Morningstar

. Assisted Vice Presidents of Kitchell Group wealth management

. Prepared reports on client portfolios

ACTIVITIES & ACHIEVEMNETS

Finance and Investment Group, Member

September 2010 - Present

Awarded Certificate of Completion by the CBOE Options Institute

May 2010

Quoted in News from the CBA newsletter, Intern of the Week

January 2010

VOLUNTEER EXPERIENCE

2010 Chicago Small Business Expo & Chicago Tech Expo

July 2010

American Cancer Society Relay for Life participant

August 2010

Citizens for John Anderson, Will County

July 2010

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