Customer Service Manager
Resume:
DUC M. NGUYEN
**** ******** *****, *** ****, CA *5135
*****@*****.***
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PROFESSIONAL PROFILE
Legal Contracts professional with 12 years of related experience.
Qualified background includes:
> Over 6 years of legal contracts drafting, negotiation, and management
experience at high-tech companies;
> Over 6 years of legal experience at law firms, and tax & insurance
experience at "Big Four" accounting firms;
> Possesses effective legal writing, legal analysis, negotiation,
communication, and managerial skills;
> Hands-on attitude; personable, responsive, and reliable character;
> JD degree from top-tier national law school.
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PROFESSIONAL EXPERIENCE
VERISIGN, INC., Mountain View, CA
(NASDAQ: VRSN; www.verisign.com)
SENIOR MANAGER, Tax & Legal Contracts
January 2007-Present
> Leads Sales, Procurement and Legal teams of multiple business units
address local, federal and international tax issues; reviews, negotiates,
and drafts tax terms in various customer and vendor contracts, including
customer service, software licensing, manufacturing, OEM, reseller,
marketing, partnership, and master contracts, as well as statements of
work, terms and conditions, amendments and addendums; provides periodic
training to same teams and business leaders of the organization's tax
positions, standard tax terms, and various taxes applicable across products
and services offered globally.
> Reviews executed customer and vendor contracts of acquired businesses
to identify tax risks and liabilities; reviews intercompany contracts and
payments to advise US withholding tax implications of cross-border
transactions; coordinates with Legal department to standardize contract
templates, and updates tax terms as required to be consistent with the
organization's guidelines, business objectives, policies and practices.
> Assists Accounts Receivable department with tax issues relating to
short payments from customers; advises local tax rules, reviews contractual
tax and cost liabilities; communicates with Legal department and executive
leaders of the business implications of enforcing contractual obligations.
> Developed, implemented, and manages the company's IRS US withholding
tax compliance policies and procedures; manages overall IRS compliance
process, including the filing of IRS forms 1042/1042-S, and the request and
review of forms W-8; trains Legal, Procurement, and Accounts Payable
departments of US withholding tax rules and obligations.
> Other responsibilities include: manages organization's personal and
real estate tax filings and declarations, payments, audits; advises Legal
department of the tax issues and implications of legal settlements;
identifies and addresses local, federal and international taxes and tax
issues across jurisdictions of new products and services prior to go-to-
market; manages organization's business records and filings with state and
local jurisdictions, including Secretary of State offices.
TYCO ELECTRONICS, CORP., Menlo Park, CA
(NYSE: TEL; Raychem Circuit Protection Business Unit;
www.circuitprotection.com)
MANAGER, Global Legal Contracts
2006-2007
> Reviewed, negotiated, drafted, and managed customer and vendor
contracts relating to the sale of products and operations of global
manufacturing business unit with plants throughout the United States and
Asia, with special focus on customers in China, Japan, and Singapore.
> Developed, implemented, and managed overall legal contract
administration process, from customer and vendor initiation to formal
reviews, approvals, execution, and physical maintenance; provided training
to business leaders and all affected departments of the same.
> Developed standard legal contract templates, documented business
policies and practices in conjunction with the corporate office,
executives, Sales, Products, Manufacturing, Legal, Quality, Risk
Management, and Customer Service departments; trained staff of the same.
BITMICRO NETWORKS, INC., Fremont, CA
(Private Company; www.bitmicro.com)
MANAGER, Legal Contracts and Administration
2003-2005
> In conjunction with the CEO, CFO and General Counsel, planned,
developed, implemented and managed guidelines, policies and procedures of
the contract administration function consistent with company's business
objectives and risk tolerance;
> Negotiated, reviewed and drafted virtually all Sales, Procurement, and
company's operational contracts from initial contact to execution,
including non-disclosure, reseller and OEM, customer service, employment,
property lease, and investor-finder contracts.
PARR LAW GROUP, San Jose, CA
(Private Law Practice; www.parrlawgroup.com)
INDEPENDENT CONTRACTOR, Legal Services
2005-2006
> Supported attorneys of general practice law firm, focusing on real
estate transactions and civil litigation; responsibilities included
reviewing and drafting various real estate and business documents including
seller-agent, broker-agent, and sale-purchase agreements, as well as court
documents including mediation, arbitration, and litigation briefs.
PRICEWATERHOUSECOOPERS LLP, San Jose, CA; New York, NY
(Professional Services Firm; www.pwc.com)
SENIOR ASSOCIATE, Federal & Insurance Tax
2001-2003
> Provided outside consulting services to large insurance and non-
insurance companies, including researching and drafting tax opinions
addressing various federal and international tax issues. Prepared annual
tax returns including forms 1120-PC and 1120-L and other IRS compliance
requirements.
ARTHUR ANDERSEN LLP, Hartford, CT; Boston, MA
(Professional Services Firm; Dissolved)
SENIOR ASSOCIATE, International & Insurance Tax
1999-2001
> Served as outside consultant to large corporate clients to determine
feasibility of various captive insurance programs; identified and
researched tax issues, and drafted opinions relating to qualification of
insurance benefits and the deductibility of premium payments; provided tax
compliance services with respect to various federal filing requirements
including forms 5471, 1120-PC and 1120-L.
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EDUCATION
UNIVERSITY OF CONNECTICUT SCHOOL OF LAW, Hartford, CT
JD - Doctor of Jurisprudence, 1999
TRINITY COLLEGE, Hartford, CT
BA - Bachelor of Arts, Faculty Honors, 1995
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