Customer Service Sales
Resume:
Sarah M. Farrell
Daytona Beach FL, 32119
*************@*******.***
Experience
Manager and Unit Training Coordinator, Chick-fil-A 2008 - Present
Responsibilities
• Opening and closing manager on duty leading shifts of twenty people
• Deposit verification and processing as well as bank drop
• New hire paperwork and training
• Monitor product holding times, temperature and speed of
service for front counter and drive thru
• Ensure accurate food preparation and product for daily sales
• Delegate all tasks and positions as necessary depending on
sales and customer demands
• Customer service and complaint resolution
Guest Services and Financing Specialist, Ashley Furniture 2007 - 2008
Responsibilities
• Monitoring the sales floor and assigning representatives to assist
customers
• Processing credit and financing applications for customers
• Guiding customers through purchase process and paperwork
• Scheduling furniture delivery and assembly
• Answering the phone as well as cold calling for sales events
Administrative Assistant, Timco Engineering Inc. 2006 - 2007
Responsibilities
• Public Relations
• New client applications
• Specifications and regulation requirements
• Data entry and clerical work
• Receptionist
Technology Skills
Microsoft Office
PageMaker7
Illustrator
InDesign
Dreamweaver
Photoshop
EZ News Sound Forge
Education
Embry-Riddle Aeronautical University
Master of Business Administration
Graduation May, 2011
Piedmont College
Bachelor of Arts in Mass Communications
Graduated May 2006
Collegiate Experience
Editor in Chief, Yearbook
• Managed a staff of four
• Designed and incorporated processes for yearbook production
• Produced three yearbooks
• Designed every page
• Worked with representatives from Herff Jones (Publishers)
• Public relations and book launch
Section Editor, Features: College Newspaper
• Section layout and design
• Staff writer for Features, News and Opinions
• Trained new section editors in InDesign
Web Design
• Designed Web site for the Piedmont College yearbook
• Compiled book on site production, layout and maintenance
• Prepared site to be launched after administrative approval
Public Relations, Theater Department
• Poster and postcard layout and design
• Advertising through newspaper and broadcast radio
• Generated sold out performances
• Assisted with props, set design and make-up
Awards and Honors
James M. Cox, Jr. Community Journalism Award
Charles Spence Citizenship Award
Highest Capstone Grade
Trustee Scholarship
Newspaper Scholarship
Yearbook Scholarship
Rookie of the Year Mass Communications
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