Customer Service Manager
Resume:
Jacqueline Lain
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**** ***** ******* **** **** N7 Houston, TX 77090
281-***-**** home
832-***-**** cell
****************@*****.***
Objective I have an extensive background in handling and balancing currency, supervising fellow
employees, extensive training in customer service and public relations. I am a dedicated
and ambitious employee to any employer that I have had and will work for and want to
be able to grow within the company and achieve as much as I can.
Experience
Service Desk Associate
October 2008- Present Wal-Mart Super Center Richmond, TX
§ Assist customers with items that needs to be returned.
§ Processed Moneygram transactions, cash checks, and processed bill payments.
Assisted customers when they needed help finding items.
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Processed and handled Site to Store items and returns.
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Center Manager
December 2006- December 2007 Ace Cash Express Houston, TX
Cashed checks using established risk analysis avoiding possible returns as much as
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possible.
Managed the overall efficient and profitable operations of the store.
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Provided professional and courteous customer service to all customers.
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Performed opening and closing procedures.
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Balanced all currency in the center.
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Processed daily deposits from the bank and also into the center.
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Processed loans and done collections.
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Count Clerk
July 2006- December 2006 Isle of Capri Casino Westlake, LA
Responsible for entering data into the computer.
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In charge of counting and balancing currency.
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Pulled slots out of gaming machines.
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Pushed, pulled, loaded, and unloaded money carts.
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Assistant Manager
August 2003- July 2004 Jack in the Box Sulphur, LA
Developed and implemented a training program for the new hires.
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Managed labor and food cost.
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Coached and trained employees on each work station.
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Providing exceptional customer service.
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Handled guest complaints.
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Accountable for deposits and transferring funds from property to financial institution.
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Reviewing and submitting payroll.
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Scheduling.
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Jacqueline Lain
2018 Place Rebecca Lane Unit N7 Houston, TX 77090 979-***-**** ****************@*****.***
Shift Manager
February 2003- August 2004 Waffle Iron Lake Charles, LA
Supervised the operations of the restaurant.
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Managed and supervised a crew of 15.
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Catered to all patrons in professional and courteous manner.
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Responsible for closing shifts and balancing multiple safes.
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Education Washington Marion High School Lake Charles, LA
1999-2002
Diploma
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Received the Cadet of the Year Award, Patriotic Award, and numerous activities awards.
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References Available upon request
Jacqueline Lain
2018 Place Rebecca Lane Unit N7 Houston, TX 77090 979-***-**** ****************@*****.***
Contact this candidate