Manager Customer Service
Resume:
ALLISON N. SPOONS-FELLO
**** ****** **., ***. ****, Columbus, Georgia 31907
******************@*****.***
PROFILE
Client-driven, quality focused with 5 years progressive experience in retail operations and a track record
of top performance in a variety of challenging assignments. Possess thorough understanding of store
operations, based on actual hands-on experience, and ability to easily adapt to new and different
environments. Strengths include:
• Operations Management
• Inventory Control
• High-Expectation Client Relations
• Till Set-Up and Reconciliation
• Staff Training, Scheduling, and Development
• Selling Techniques
• Merchandising Techniques and Color Coordination
• Interviewing techniques and hiring
Well-developed interpersonal skills, easily able to establish and maintain favorable rapport with clients
and staff from all cultures and backgrounds. Earlier professional experience includes a Sales Associate,
Assistant Manager and Manager at a high-end Salon and Beauty Boutique, Quality Analyst and Secretary
at a Nationally known newspaper, Secretary for a printing company and a well-known Lobbyist
organization. High level of personal and professional integrity and passionate about achieving
organizational success.
PROFESSIONAL EXPERIENCE
SAXON SHOES
2009 – 2010 - Front Desk/Accessories Manager – Fredericksburg, Virginia
Hired to oversee front desk operations of a busy and established family owned store based on
demonstrated ability to lead teams, boost employee morale and foster client loyalty. Hired, trained and
scheduled the department’s 6 – 8 employees, shifting into cashier, floor, and inventory roles. Networked
with vendors and community leaders. Focused employee training on providing 100% customer service
to ensure long-term customer loyalty and securing future sales. Authorized to modify prices to guarantee
client retention. Assigned and instructed employees and supervised their work performance; made
staffing assignments to gain maximum benefit from individual employee strengths.
Selected Achievements:
• Chosen to assume Accessories Manager position upon the reassignment of previous manager.
• Acted as Manager on Duty in the absence of the Store Manager and Assistant Manager.
• Consistently picked by Manager to assist in and attend as the company liaison, community
functions, such as The American Cancer Society Tea and Auction.
• Effective at mentoring/coaching colleagues to build customers for life.
• Valued by customers for consistent follow-through and caring demeanor.
• Authored the company’s first Front Desk Operations Manual, covering topics such as till set up
and reconciliation, ringing special orders, ringing sales and returns and telephone etiquette.
TRADE SECRET
2004-2009 – Assistant Manager/Manager/Beauty Advisor – Fredericksburg, Virginia
Hired as Beauty Advisor to assist in customer relations. Ensured neatness and orderliness throughout
store and salon areas. Promoted to Manager upon the termination of previous manager. Complete
responsibility for store operations including but not limited to, payroll, hiring of beauty advisors and
stylists, scheduling and training personnel. Stepped down to Assistant Manager when husband became
terminally ill. Supervised all aspects of the retail operation from inventory control and stock levels to
cash handling and customer service.
Selected Achievements:
• As Beauty Advisor, acted as Manager in the absence of Store Manager.
• Promoted from Beauty Advisor to Manager within 8 months of service.
• Ensured personnel attended vendor training and participated in in-store training on a weekly
basis; received accolades from Regional Supervisor for most highly trained personnel.
• Addressed staff retention issues by implementing personal goal setting into the staff orientation
program.
• Created additional sales demand through effective set-up of vendor samples.
UNEMPLOYED
1995-2005 – Stay at home mom
COLONIAL BEACH SCHOOL SYSTEMS
1993 – 1995 – Part-time Substitute Teacher – grades K – 12 – Colonial Beach, Virginia
Responsible for carrying out Teachers lesson plans. Ensured children followed school policies.
USA TODAY
1988 – 1993 – Quality Analyst/Administrative Assistant – Rosslyn, Virginia
As the Administrative Assistant responsibilities included compiling and maintaining site audits; preparing
budgets and professional correspondence; handled all incoming telephone calls; purchased supplies; light
bookkeeping; maintained departmental files and made all travel arrangements. The responsibilities as a
Quality Analyst included the evaluation of print site reproduction quality[ processing ad complaints;
supervised intern projects; compiled and maintained budgets; provided backup for the Quality Services
Manager; maintained departmental files; made all travel arrangements; handled incoming telephone calls;
dealt with newsprint, ink and supply vendors; purchased supplies and equipment; ran newsprint and ink
tests on various lab equipment.
KAY PRINTING CO., INC.
1984 – 1985 – Secretary – Houston, Texas
Responsibilities included maintaining client files; preparing professional correspondence; greet clients;
make all travel arrangements; light bookkeeping; some light bindery work.
RESERVE OFFICERS ASSOCIATION
1981 – 1983 – Secretary – Washington, D.C.
Responsible to the Director of Naval Affairs; compiled and prepared testimony for congressional
hearings; arranged and set up meetings and conventions which included travel and accommodations for
members as well as staff; prepared speeches; worked with top government officials on a daily basis;
prepared professional correspondence.
EDUCATION
1980 – Thomas Stone High School – Waldorf, MD – General Studies Diploma
1994 – Harcourt Distance Learning – Child Care Development – Certificate
1996 – Harcourt Distance Learning – Fitness and Nutrition – Certificate
2010 – Present - Kaplan Online University
OTHER TRAINING
Seminars
• Communication Skills for Women
• Managerial Techniques for Secretaries
• Leadership Skills for Women
• Business Writing Workshop
• Developing Your Image as a Successful Woman
• How to Manage Multiple Priorities
• Success Skills for Secretaries
• The Take Charge Assistant
Contact this candidate