Customer Service Management

Rosa M. Sanchez

*** ******** **. **

Rio Rancho, NM 87124

505-***-****

***********@****.***

Objective: Bilingual Support Specialist that is a focused and willing to

learn, support, and succeed in an environment where excellence and

professional values are expected. Specialist that excels in a team and as a

team player with great communication and interpersonal skills detail

oriented. Specialist that is adaptable, flexible with great

research/analysis skills and experience in configuration management policy

and procedures.

SKILLS / QUALIFICATIONS:

< Five years in the aviation industry

< Database Inventory Control and Configuration Management release

procedures

< Experienced in reading engineering design/parts lists

< Proficient with AC/DC power supplies multimeters, oscilloscopes/frequency

generators

< 2 yrs experience w/Multisim software for circuit design/diagrams

< Ability to read, design, understand circuit diagram schematics

< Knowledge of proper soldering techniques of electronic components

< Program/Develop ladder logic diagrams for Allen Bradley Programmable

logic controllers

< SAP (QA Viewer, Maint Event Builder), CSW (Customer Service Workstation)

< Information research and analysis skills

< Bilingual professional

< Extremely knowledgeable with Windows XP, Word, Access, VB.Net,

Teamcenter, and Microsoft Works

EDUCATION

Phoenix University 10/2010-Present Albuquerque, NM

Bachelor of Science in Management

Graduation: 10/2012

ITT Technical Institute 03/2007-03/2009 Albuquerque,

NM

Associate of Applied Science Degree, Computer Electronics Engineering

Technology

Completion Date: 03/2009 GPA 3.5/4.0

Albuquerque Technical Vocational Institute Albuquerque,

NM

Associate of Applied Science, Emphasis - Business Administration/General

Business

Completion Date: 08/2003 GPA: 3.5/4.0

WORK HISTORY

Honeywell (Manpower) 10/2009-07/16/2010 Albuquerque, NM

Engineering Support Specialist (Contract)

< Provide assistance to the Unmanned Aerial Systems team on a variety of

technical Routine tasks in support of UAS Program Development,

Inventory and Tools Control, Data Management, Data Entry, Records

Keeping, drawings, current configuration manuals, FOD Procedures and

process expediting, etc.

CitiFinancial 11/2007-6/11/09 Albuquerque, NM

Co-Collect Agent-2

< Review customer's accounts and proposed/negotiate best payment options

(UPP,CAP)

< Take Western Union payments over phone and set up reoccurring payment

schedules

< Discuss with customers about the delinquency on personnel loans accounts

Head Engineering Services 06/2007-11/2007 Albuquerque, NM

Electronic Assembler

Contract Position: Crane Aerospace & Electronics

< Prep Room-Tinted/ counted components, assemble motherboards prior to

floor soldering

< Stock Room - Counted electronics components according to parts list and

created

assembly kits

Eclipse Aviation 11/2005-11/2006 Albuquerque, NM

Configuration Management Specialist

< Responsible for managing configuration change request documents,

maintained 99.75% accuracy in the configuration database.

< Accountable for the preliminary analysis of all ECR's submitted.

< Reviewed engineering blueprints and verifications of product structure

Butler /Eclipse Aviation 6/2004-11/2005

Albuquerque, NM

System administrator (Contract)

< Trained and assisted Mechanical Engineers, Researched missing WO

< Production Control / Receiving Department, Loaded LBOM configurations in

SAP

< Trained employees within PC on receiving Procedures and SAP transactions

Contact this candidate