Customer Service Maintenance
Resume:
LaTasha D. Hester
Memphis, TN 38116
********@*******.***
Experience: Genesee County Drain Commission Flint, MI
SESC/Customer Service Rep. I November 2002-Present
Provides general information and assistance to callers and walk-in
customers.
Provide a variety of clerical services for engineering services and
permit staff
Performs word processing, spreadsheets, database creation and
maintenance and data entry functions as needed.
Performs general secretarial and clerical office tasks under the
general supervision of a designated supervisor
Performs word processing and/or typing functions as required for
correspondence, forms reports, agendas, minutes, and related
materials.
Coordinates and assists permit department in processing complaints.
Maintains files and records.
Assists Accounting Department with cash receipts, analytical reports
and filing.
Answers telephone, direct calls to appropriate Division employees,
receives, records, and distributes telephone messages as appropriate.
Performs secretarial and clerical functions for administrative and
operational departments.
Compiles billing information for receivables.
Processes UPS shipments and invoices.
Maintains correspondence files, statistical files and other records.
Proficient in Kronos Workforce Central, Microsoft Business Solutions
Great Plains, Workplace Paramount (Cogsdale Corporation), and MP2
Enterprise.
Maintains/Trains for copiers and postage meter
Upon request, schedule meeting/conference rooms
Unites States Air Force Charleston, SC
Maintenance Data Analyst April 1998- September
2001
Customer support provided by interaction with Technicians and
management, to answer questions as well as train in proper document
procedures and regulation interpretation.
Extensive knowledge Microsoft PP, Excel, Word and E-Mail.
Maintained data in tabular, chart, graph, and summary formats.
Prepared visual aids for briefings and written narratives in support
of summaries, reports, and studies.
Operates automated data processing equipment.
Utilizes various computers with graphic peripherals and software to
compile and compute various reports.
Maintained the reliability database and tracked for aircraft
reliability on a daily basis.
Provided various aircraft statistics information for briefing all
levels of Management and Air Force Higher Headquarters.
Monitored, collected, and audited maintenance data for assigned
aircraft.
Assembled pertinent aircraft maintenance data from Air Mobility
Command and other sources, and prepared the data for analysis reports
and briefings. Coordinated all data and slide inputs for Senior
Management.
Maintained close personal contact with maintenance personnel and
managers.
Consistently met or exceeded deadline goals.
Compiled, analyzed and presented aircraft and personnel trend items.
Education:
Baker College 2006-2010
82D Training Group Sheppard AFB Wichita Falls, TX
Training Certificate 1998
Carman-Ainsworth High School Flint, MI
Diploma 1991
References: Upon request
Contact this candidate