Customer Service Sales

Teresa Colbert

*** ******* ****, *********, ** **188-1612 770-***-****

******@****.***

OBJECTIVE

To obtain a Customer care representative position where my customer

relations experience can be fully utilized to improve customer satisfaction

and enhance the company brand name.

PROFESSIONAL EXPERIENCE

The Hope Center Woodstock, GA

2010

RECEPTIONIST (Volunteer)

. Greeted and directed persons entering establishment

. Operated multi-line telephone system

. Scheduled and confirmed appointments

. Communicated with clients, employees, and other individuals to

answer questions, disseminated or explained information pertaining

to services offered

. Assisted with fund raising events

Goody's Family Clothing Knoxville, TN

2003 - 2009

MERCHANDISING ANALYST (Men's, Ladies', Kid's Footwear and Athletics)

2004 - 2009

. Collaborated with other departments as necessary to meet customer

requirements, to take advantage of sales opportunities or, in the

case of shortages, to minimize negative impacts on the business

. Conferred with department heads to coordinate warehouse activities,

such as production, sales, and peak delivery periods

. Resolved internal and external customer complaints and answered

customer questions regarding policies and procedures

. Trained new analysts in use of allocation software and techniques

. Maintained knowledge of current sales and promotions

. Managed merchandise allocations and replenishment for 380+ stores

. Facilitated department meetings

. Generated weekly and monthly reports and basic replenishment orders

. Coordinated new store opening assortments / budgets which met 100%

planned capacity

MERCHANDISING ANALYST (Men's Apparel, Men's Accessories, Outerwear) 2003

- 2004

. Conferred with customers by telephone or email to provide

information about products and services or obtain details of

complaints

. Kept records of customer interactions and transactions, recorded

details of inquiries, complaints and comments, as well as actions

taken

. Partnered with stores, merchants, and management to ensure 90-100%

inventory levels were adequate to support corporate sales

objectives

. Managed merchandise allocations and replenishment for 300 stores

. Conducted routine store visits to ensure effective visual

merchandising and stock levels

SMG - Knoxville Convention Center Knoxville, TN

2002 - 2003

CUSTOMER SERVICE REPRESENTATIVE

. Greeted persons entering establishment, determined nature and

purpose of visit, and directed them to specific destinations

. Provided information about Convention Center and ongoing activities

. Operated multi-line telephone system and recorded automated media

messages for upcoming events

. Collected, sorted and distributed mail, messages and deliveries

. Scheduled tours of facility

. Performed administrative support tasks: data entry, mailings, and

human resources tasks (job applicant screening)

. Collaborated with the U.S. Secret Service agents regarding security

procedures during President's visits

. Served at various special events (Job Fairs, Conventions)

. Certified in Customer Service skills

Wolff Industries, Inc. Spartanburg, SC 1995 -

2002

PURCHASING MANAGER

. Conferred with customers by telephone to provide information about

products and services, to answer questions, take orders, and

address complaints

. Attended to customer and supplier inquiries about order status,

changes or cancellations

. Trained new employees in telephone customer service and e-commerce

sales procedures

. Directed the design and production of company product catalogs

. Facilitated international bank transfers for products ordered

. Contributed to start-up of new e-commerce system and procedures

. Coordinated and controlled merchandise inventory for a high volume

manufacturing company, using Just in Time procedures

. Facilitated inventory meetings

. Maintained and reviewed computerized records of items purchased,

costs, deliveries, product performance, and inventories

. Prepared purchase orders, solicited bid proposals, and reviewed

requisitions for goods and services, and tracked their status

. Cultivated and nurtured vendor relationships

EDUCATION

American Business & Fashion Institute

Bachelor of Science - Merchandising / Management

COMPUTER SKILLS/EXPERIENCE

. Microsoft Office (Word, Excel, Outlook)

. Internet Search Engines

. Inventory Management Software

. IBM Lotus Notes

. Citrix

. NexGen

. Merchandising Software

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