Customer Service Software

David G. Mui

**** ******* ***** *** . *** Grove, CA 95758 . 916-***-**** .

*********@*****.***

SUMMARY :

Directly involved with the implementation of EPIC software in 19 Kaiser

Permanente hospitals throughout Northern California, nearly half of all

Stage 7 (Complete EMR) medical centers nationwide. Consistently provided

exemplary customer service to business partners including physicians and

staff nurses. Conscientious team player with strong problem solving and

organizational skills. Flexible in dynamic work situations.

PROFESSIONAL EXPERIENCE :

Kaiser Permanente, Emeryville, CA 2007-2010

Healthcare Provider

Business Application Coordinator

Provided face-to-face software and hardware support to business partners,

during the implementation of EPIC software in the hospital. Prior to

implementation, responsibilities included training clinical and non-

clinical staff with the EPIC software, and teaching essential workflows

specific to the hospital. Other duties included reporting software

glitches, writing detailed daily summary reports, as well as communicating

overall end-user satisfaction and feedback.

? Directly supported end-users in 19 Kaiser Permanente HealthConnect

Inpatient Go-Live implementations-resulting in complete adoption of

electronic medical record charting

? Provided flexible and expert Go-Live support in several hospital

departments, including Emergency Department, Medical/Surgical, Intensive

Care Unit, Radiology, Laboratory, and Respiratory Therapy

? Amassed knowledge of department-specific & facility-specific workflows

and processes-providing each hospital with an opportunity to tailor the

system to their needs and processes in place

? First-hand support of charge/revenue capture in Epic with numerous end-

users

? Partnered with Clinical Informatics Consultants at multiple facilities,

creating inventive and unique job aids to bolster end-user grasp of Kaiser

Permanente HealthConnect software

? Hand-picked to be the Primary Emergency Department Business Application

Coordinator-the liaison between the Emergency Department and all other

departments within the facility

CERTIFICATIONS / EDUCATION :

EPIC Certifications:

Resolute Hospital Billing - Summer 2009

Resolute Hospital Billing Single Billing Office - Summer 2009

Epic Systems Corporation, Verona, WI

HIPAA Compliance, Certificate of Completion

California Polytechnic State University, San Luis Obispo, CA

Bachelor of Science Degree, Human Development & Psychology

University of California, Davis, Davis, CA

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