PROFILE: Results focused professional with over ** years experience in

human resource management and strategic services outsourcing. Proven

leadership and practitioner capabilities in HR service delivery strategy,

operations, contact center management, account management, process design,

improvement and delivery. Project management capabilities, applied across

broad range of global HR transformations within the Chemical, Automotive,

Consumer products, Pharma and Technology industries. Focused on

effectively leading large organizations to execute on strategic business

objectives by removing operational obstacles, introducing innovative

solutions and providing value add services to clients.

PROFESSIONAL EXPERIENCE

IBM CORPORATION 2005 - 2010

HCM Managing Consultant - Global Business Services, Jacksonville, FL

* Lead design and development and implementation of HR business

processes utilizing benchmark and industry standards for clients.

* Conduct data gathering and analysis of current state processes,

strategies, HR delivery model to identify opportunities to

standardize, improve quality and gain efficiencies.

* Project management for global business transformation and outsourcing

engagements inclusive of multiple technologies to insure

implementations are delivered on time, on budget with focus on

quality.

* Created sustainable and referenceable client relationships

* Supported solution implementations through all phases of lifecycle as

it applied to HR transition and transformations.

CONVERGYS CORPORATION 2002 - 2005

Director - Employee Care Operations, Jacksonville, FL

* Lead growth of $9M book of business in the area of outsourced human

resource solutions.

* Developed and executed on business plans, full P&L accountability and

strategies to meet client's requirements and contractual service

level agreements, while meeting target margin goals.

* Accountable for all aspects of the client relationship and full scope

of operations/service delivery including overseeing requirements,

implementation and successful execution on new or expanded services.

LUCENT TECHNOLOGIES 1996 - 2002

Senior Manger - Employee Business Services, Alpharetta, GA

* Leadership and accountability for areas of compliance, payroll

Accounting, pension payroll, factory care and communications functions

for US based operations.

. Managed co-sourced service delivery operations providing employee care

in areas of Human Resources and Payroll for 85,000 management,

technical and union employees.

. Accountable for provider management, monitoring contractual

performance and improvement initiatives.

. Restructured payroll-processing procedures and consolidated

applications to streamline workflow and increase productivity.

Human Resources - Employee Services Manager, Morristown, NJ

. Managed and monitor human resources and payroll services contact

center support to over 100,000 US-based employees. Identified service-

offering enhancements that ensured achievement of performance

standards and adherence to contract.

. Engaged and led 45 member cross-functional team to provide subject

matter expertise, case management tracking and resolution in a shared

service tier support approach that exceeded employee satisfaction

goals by 15%.

Human Resources Business Partner - Morristown, NJ

. Facilitated employee relations/compliance/HR policy issues and managed

HR data changes and pay issues for 1500 technical and management

employees.

. Provided consultative and strategic support to CIO organization in all

aspects of human resources initiatives, policies and processes.

. Executed on strategic workforce planning, recruitment and on boarding

functionsl

.

EDUCATION AND PROFESSIONAL DEVELOPMENT

. IBM Board Certified Consultant - Process Design

. Business Management, County College of Morris, NJ

. Professional courses and seminars in Human Resource management,

workforce relations and labor law, project management, strategic

outsourcing and leadership, Six Sigma methodology.

PROFESSIONAL ASSOCIATIONS

Professional Member - Society of Human Resource Management (SHRM)

Professional Member - American Payroll Association (APA)

Professional Member - Human Capital Institute (HCI)

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