Customer Service Manager

Darlene D. Thomas

**** *. **** **. #** Scottsbluff, NE 69361

Phone: 308-***-****

Email: ********.******@*****.***

Profile

Objective: To employ my knowledge and leadership skills in a team environment that offers

opportunity for challenges and career advancement, while gaining knowledge of new

skills and expertise.

Availability: December 2010

Core competencies

The following skills indicate proficiency in various settings:

• Systems development • Efficiency improvements • Diverse interpersonal

communication including oral,

• Strong analytical ability with • Budget development written and effective listening

precise attention to detail

• Inventory and pricing control • Strategic and creative thinking

• MS office suite, database

• Commitment to excellence • Solid decision making, problem

management, office equipment

operation solving and negotiation skills

Education

UW- Sauk County, Baraboo, WI

2001-2002

Preliminary general study courses, degree not obtained yet

1989-1993 Platteville High School, Platteville, WI

High school diploma

Additional training/certification/volunteer work

2006 State of Georgia- Human Resource Professional Certification

1999-2008 State of Wisconsin- Certified Nurse’s Aide, Registration Number : 218027

1999-2005 Wisconsin Department of Public Instruction- Special Education Teaching Assistant

2003 State of Wisconsin Restaurant Association-ServSafe Certification

2003 Girl Scout Troop Leader

2003 Volunteer Reading Tutor

1999-2003 Respite Volunteer

Work Experience

Full-time

ANT North America, Madison, WI

Operations Manager March 2008-December 2010

Primary focus was to work closely with Dutch parent company to plan, and supervise all aspects of the US based

sales and support of high end EEG (Electroencephalography) equipment. Specific duties include:

Obtain sales leads and provide first line communication and “needs assessment” to psychologists,

University professors, graduate students, neurologists and psychiatrists.

Prepare quotes, negotiate and secure purchase orders as well as receipt, processing, delivery and

training set up for those orders

Acquire and prepare tenders in compliance with specific University requirements

Serve as primary point of contact for all business contacts including vendors, partners, customers and

suppliers

Schedule and organize all meetings between staff and management including agenda preparation, note-

taking and follow up task assignments

Provide customer service on all support related issues

Manage all human resource related duties related to recruiting, new hire training, system access and log-

ins, sales and training procedures, and non-disclosure agreements

Administrative responsibilities including expense report preparation, file and communication management,

and executive assistance in daily, weekly and monthly planning

Plan and coordinate trade show attendance

Full time

Gavilon Fertilizer, LLC, Savannah, GA

Operations Manager October 2007- March 2008

Worked directly with Senior International Trade Manager to secure high volume fertilizer trade contracts and sales.

Specific duties included:

Contract preparation

Coordination of Logistics

Clear and accurate communication with foreign trade partners, vendors and suppliers

Preparation of all customs documentation in compliance with federal law

100% accuracy in data base entries, tracking and reporting to Senior partners

Full time

Sugar Magnolia Homes, Richmond Hill, GA

Executive Assistant August 2005-October 2007

Responsible for providing comprehensive administrative assistant to the president of this award winning custom

home building organization. Specific duties include:

Anticipate needs and proactively prepare for tasks through accurate calendar management and solid

communication

Screen, direct and respond to incoming telephone inquiries

Schedule meetings; prepare agendas; and assist in the development of company-wide policies and

procedures

Attend new home walk through throughout entire building process from framing to completion. Take

notes, create punch-lists and ensure that contractors complete their work in a timely fashion.

Provide new-home owner orientation

Assist with all human resource duties from recruiting to eventual lay-offs

First line of contact with vendors and suppliers

Assist with due-diligence research

MJS Subs, LLC, Prairie du Sac, WI Full-time

Store Manager August 2003-May 2005

Performed all business opening tasks for a small restaurant re-opening including business plan preparation,

market research, inventory establishment and control, establishing a high quality staff. Specific duties:

Operate small sandwich shop according to state health code and industry standards

Recruit, hire, train, motivate and supervise staff

Organize and implement marketing efforts, including menu creation

Provide excellent customer service and first line communication with vendors and suppliers

Cash management and provide accounting assistance to CPA through data entry, AP and AR assistance

Inventory management and cost control

Verona Area School District, Verona, WI Full-time

Special Education Assistant August 1999-August 2001

In 1999, I received my Special Education teaching assistant certification through the Wisconsin Department of

Public Instruction and began working with students with exceptional learning needs in a K-5 setting. Specific

duties:

Assist with the creation and implementation of IEP (Individual Education Plans) for students with

alternative learning needs

Provide 1:1 or small group assistance to students with special learning, physical or social needs.

Increase classroom involvement with students allowing them to learn alongside of their peers

Provide occupational, physical and speech therapy assistance

Provide life skills training in classroom, home and social environments

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