Sales Customer Service
Resume:
Deanna L. Nelson
th
Gainesville, FL 32607 **************@***.***
December 14, 2010
RE: Pharmaceutical Sales Specialist MCL Gainesville, FL (600916)
Dear Human Resources,
As a leader and professional with over 21 years of experience in the sales, marketing and
service industry, I have consistently met or exceeded aggressive target goals through my
expertise in initiating and developing productive business relationships. Thus, I am an ideal
candidate for the pharmaceutical sales specialist position.
I have a diverse background, both academically and through employment. My interpersonal
and communication skills are outstanding and have significantly contributed to my success.
Attached is my resume for your review. Though my resume gives a strong outline of my
career history, I am confident that a personal interview would reveal my level of commitment
and drive, and I would welcome the opportunity to prove that I would make an outstanding
addition to your team. I thank you for your time.
Yours sincerely,
Deanna L. Nelson
Enclosure: resume
Deanna L. Nelson
1574 SW 66th Drive 352-***-****
Gainesville, FL 32607 **************@***.***
PROFILE Highly accomplished Sales & Marketing Professional with an exceptional ability to establish and
maintain rapport with affluent clients and service industries. Organizational ability to handle multiple
priorities and meet deadline schedules. Detail-oriented with outstanding follow-up skills. A self-
starter and quick learner with a natural eager ability to assume increasing levels of responsibility.
Effectual leader with a proven ability to achieve results. Outstanding promotional and brand
marketing skills. Experience in personal promotion local TV commercials. Self Motivated.
• Over 21 years of collective strong sales, marketing and service experience
• Master of presentations, powerful P.P.P., Microsoft office, Publisher, Adobe and more.
• Unconventional creativity along with a wide range of social media experience.
• My colleagues value my work ethics, dedication to quality service and customer satisfaction
• Board of Director for P.A.C.E. and an active corp. Children’s Miracle Network contributor.
EMPLOYMENT
2000 – Present Real Estate Sales Associate RE/Max Professionals, Inc.
An international company with results-oriented real estate sales agents in more than 70 countries. A
market leader and fast-paced sales company in residential and commercial sales. RE/Max International
employs over 100,000 real estate sales professionals worldwide.
Developed, organized, and implemented sales and marketing strategies for successful real estate sales
transactions. Managed, trained and coordinated my team of seven realtors. Top Producing Listing and
Sales agent. Sales and marketing in properties from resale homes, new construction to luxury estates
along with commercial real estate. Generate referrals and build personal relationships with each client.
Key Achievements
• RE/Max recognized Hall of Fame, 100% Club and Platinum Club REALTOR ®
• Attained the local GACAR Million Dollar Sales Club
• Awarded CRS®, SRES®, ABR®, & ePRO® Designations
• Closed over $41 million in sales and listings in 12 years.
1998 – 2000 Real Estate Sales Associate N. Read Real Estate Broker
An entry level local independent sales training brokerage. Performed sales presentations and conducted
property tours for clients. Followed up with clients to answer questions and generate sales.
Key Achievements
• Over $1.5 million in sales in 2 years
• Specialized in HUD/VA sales
1997 – 1998 Customer Service Representative Gainesville Regional Utilities
• Kept accurate, current computer records for customer call inquiries.
• Handled customer related orders, data word processing and customer complaints or concerns.
• Accept management direction and worked independently
1989 – 1997 Lead Customer Service Representative Cox Communications
• Customer Service Professional, skilled in problem solving, training and product sales
• Hired as data entry CSR sales operator and advanced to Lead CSR in three years.
• Responsible for CSR hiring processes, scheduling and promotional sales incentive training
EDUCATION
4/2010 AA Psychology Santa Fe College (2009/2010 Deans List)
5/2010 BAS - Health Services Administration Santa Fe College (6/2011 Graduation)
1998 Licensed Salesperson Florida Real Estate Institute
Hall of Fame REALTOR®, ABR®, CRS®, SRES®, ePRO®
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