Customer Service Sales

Courtnei Martin

***** ********* ***** ** #**** 832-***-****

HOUSTON, TX 77090 ************@*******.***

OBJECTIVE:

To obtain a position in the Customer Service industry that will allow me to

use my experience and abilities as tools for success within an

organization.

WORK EXPERIENCE:

HEWITT ASSOCIATES Woodlands, TX

Customer Service Associate 09/2008-5/2010

Assist Fortune 500 company employees with enrolling in benefit plans

including: health, life insurance, pension, 401k, and payroll. Answer

incoming calls from employees to administer, manage, and update their

benefit plans. Answer benefit plan related questions and provide other

Human Resource duties as needed.

NCO Humble, TX

Customer Service Rep 03/2008-09/2008

Explain products or services and prices, and answer questions from

customers. Obtain customer information such as name, address, and payment

method, and enter orders into computers. Confer with customers by telephone

to provide information about products and services, to take orders or

cancel accounts. Keep records of customer interactions and transactions,

recording details of inquiries, complaints, comments, and actions taken.

Check to ensure that appropriate changes were made to resolve customers'

problems.

SHOE DEPARTMENT Alexandria, LA

Sales Associate 05/2007- 01/2008

Greet customers and find out what each customer wants or needs. Maintain

knowledge of current sales and promotions. Compute sales prices, total

purchases and receive and process cash or credit payment. Recommend and

select merchandise, based on customer needs and desires.

FASHION TRENDS Monroe, LA

Sales Associate 08/2006-

11/2006

Greet customers and find out what each customer wants or needs. Maintain

knowledge of current sales and promotions. Compute sales prices, total

purchases and receive and process cash or credit payment. Recommend and

select merchandise, based on customer needs and desires. Ticket, arrange,

and display merchandise to promote sales.

DURBIN'S COUNTRY STORE Saline, LA

Office/Store Clerk 04/2006-06/2006

Greet customers entering store. Receive payment by cash, check, credit

cards, or automatic debits. Count money in cash drawer before and after

shift. Answer telephones, direct calls and take messages. Compile, copy,

sort, and file records of office activities and business transactions.

EDUCATION:

UNIVERSITY OF HOUSTON Houston, TX

Major: Sports Administration 8/2009-

Current

UNIVERSITY OF LOUISIANA AT MONROE Monroe, LA

Major: Business Management 8/2006- 12/2007

SALINE HIGH SCHOOL Saline, LA

Received HS Diploma 5/2006

COMPUTER SKILLS: Proficiency in MS Word, Excel, data entry, and internet

use.

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