Engineer Manager

**, ***** ******* ******

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PHONE +33 6 24 23 66 44

EMAIL - *************@*****.***

Donald R. Charlot

Qualifications

Twenty years of background in sophisticated technical service product

delivery and complimentary expertise at solving problems for the customer.

Fifteen years of planning, scheduling, financial management, budgeting and

task prioritization. Superior electronics and computer skills. Excellent

oral and written communication abilities. Dedication to providing quality

results for customers. Expertise in problem solving and conflict

resolution. Extensive professional and technical education.

Professional Background

GE Security/ InVision Technologies 2002- Aug. 2009

Field Service Engineer

Responsible for providing direct technical and customer support for 7

installed systems as a Field Service Engineer for CT FAA-certified

explosives detection system (EDS) for civil aviation security equipment at

four major airports in Lyon, Clermont-Ferrand France as well as Geneva,

Switzerland. Continuously worked under pressure to diagnose, troubleshoot,

repair and debug complex electro/mechanical equipment, X-ray systems, and

computer systems and/or complex software. Reported design, reliability and

maintenance problems and solutions for those problems to technical support.

Developed and maintained customer relations that advanced and kept focused

on company goals.

Nortel Networks 1995- 2002

Sr. Field service engineer

Operated as a field service engineer forCustomer support Center based in

Long Beach, California. Maintains customer confidence through effective

communication and management skills, technical expertise, using efficient

and effective troubleshooting methods. Maintain detailed records of service

visits, including the technical problems encountered and parts employed to

correct those problems. Assisted in developing technical reports and parts

replacement orders for local office and assigned customers. Reported safety

problems and repetitive or costly repair problems to supervisor.

BP International

Sr. Telecoms Consultant 1990-1995

Tasked with the responsibility of delivering maintenance for 80 different

pieces of medical

equipment over a 150-mile radius. Used troubleshooting skills and problem

solving techniques to

resolve customer and equipment problems. Balance preventive maintenance

schedule with daily

essential tasks and unexpected requirements. Order parts; maintain work

order queue and keep

downtime low. Stay in tune with customer needs and communicate customer

priorities to corporate

staff.

Marconi Medical Systems

Senior CT Instructor 1999- 2000

Tasked with responsibility for the development, implementation and delivery

of a new product-training course. This assignment necessitated a rapid

assimilation process as well as calculating optimum methodologies for

information delivery to an audience with varying technical skills.

o Completed new product training program in 4 months, one-third the

normal time allocated for development.

o Developed improved information sourcing with primary OEM that vastly

increased company data/knowledge of this high potential computed

tomography product.

o Successfully delivered training program to over 20 Field Service

Engineers

o Achieved improved leaning/comprehension through introduction of

digital images to program curriculum.

o Integrated technical graphics as a means of enhancing new concept

understanding for the Field Service Engineer audience.

o Developed highly productive peer relationships with engineering,

production, distribution and technical service management to

facilitate service effectiveness in all future instances.

GE Healthcare Services George Washington University Medical

Center

Medical Imaging Field Service Engineer 1998-1999

Operated as a GE Healthcare Services site-imaging manager. Responsible

for the management, repair, calibration and maintenance of a multi-

modality, multi-vendor medical imaging program at the premier medical

center in the nation's capital. This included 2 CT's, 1 MR, 5

catheterization labs, 4 mammography suites, 5 rad/flouro rooms and 12

diagnostic ultrasound units. Tasked with providing professional and

administrative staff with training, support and problem solving that

consistently met or exceeded the customer's expectations. Coordinated

and completed a vital CT upgrade project that included the planning,

software upgrade, room construction and implementation of new product.

Delivered excellent customer service while meeting company financial

goals.

Kimbrough Army Ambulatory Care Center

Medical Imaging Technician /Manager 1991-1998

Adeptly performed as a Manager/Technician in the Shop Supervisor position

in a $19 million equipment maintenance program. Directly managed the day-

to-day activities of 12 technicians and 2 support personnel. Had direct

responsibility for all areas of the equipment database. Created 9

innovative professional technical training programs that reduced repair

requirements by $132,000. Responsible for the repair of 2 GE R/F rooms, 2

Picker x-ray rooms, 3 Lorad mammography suites, and 2 diagnostic ultrasound

units. Repaired a multitude of basic medical equipment.

Armed Forces Institute of Pathology

Clinical Engineering Technician III /Manager 1988-

1991

Administered $125 million equipment repair program for the Department of

Defense's leading medical pathology facility. Initiated and managed a

$235,000 contract service repair program. Reinitialized equipment database

for approximately 1800 items of equipment to insure the Institute's College

of American Pathology accreditation. Repaired, calibrated and maintained

basic and advanced clinical lab equipment

US Army Communications and Information Command 1978-

1983

Senior Wire Systems Installer/Operator

Supervised the workflow for 13 systems installers. Installed and operated

complex network environment in austere condition and in fixed facilities.

Ensured that system maintenance was performed to provide world

communications for multiple sites. Made decisions for the design

implementation and construction of fiber optic cable installation projects.

Troubleshoot and repair network problems reducing downtime. Received award

for performance, technical knowledge and dedication to duty.

Education

BS Health Services Management

1998

University of Maryland College Park,

MD

U.S. Army Management Engineering College

1994

Total Quality Management for Managers Course (40 Hours)

AAS Medical Equipment Repair 1986

Regis College Denver, Co

Program Graduate Basic and Advanced Medical Equipment Repair School

1985

U.S. Army Medical Equipment & Optical School Denver,

CO

Program Graduate US Army Communications and Information School

1978

Wire System Installer and Operator Augusta,

GA

Military Experience

U.S. Army Medical Department 1978-1998

. Gained valuable leadership, team building, budget and fiscal management,

goal setting and project accomplishment skills that are directly

transferable to the civilian sector.

Sometimes people just come back into our lives to let us know we were loved

and that's all. Receive that gift with humility and know that you have

returned the blessing in kind and focus on the completion of that exchange

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