Customer Service Manager

Rebekah Robinson

**** ****** *****, *******, ** *6801 / 334-***-**** / **********@*****.***

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SUMMARY OF QUALIFICATIONS

Knowledge of essential theory and application of generally accepted accounting principles, methods

and procedures

Excellent written and verbal, interpersonal communication skills proven by six years of customer

service experience

Excellent organizational and administrative skills

Ability to maintain cooperative working relationships with customers and employees

Performed multiple tasks with efficiency, accuracy and attention to detail - deadline oriented

Computer skills include intermediate knowledge with Excel, Word, WordPerfect, PowerPoint, and

Outlook

EDUCATION

Columbus State University, Columbus, GA / May 2009

Bachelor of Business Administration in Accounting

Affiliations

Member of Accounting Club 2007-2009

Member of GSCPA-Georgia Society of CPAs 2008-2009

PROFESSIONAL EXPERIENCE

Wells Fargo Home Mortgage, Homewood, AL / March -July 2010

File Manager

Managed and maintained administrative duties, retrieved loan accounting information, prepared

overnight loss mitigation packages

Created and updated excel spreadsheets and aging reports pertinent to the workout functions and

progress of loans on a daily/monthly basis in order to effectively manage the pipeline

Assisted communicators and negotiators in collecting documentation for final review by loan closing

attorneys

Ensured all procedures are in compliance with government regulations and company policies

Contact VITA, Columbus, GA / Spring 2009

Internship/Tax Preparer

Prepared federal, state and local tax returns of individuals

Reconciled totals on forms prepared by others to detect errors in arithmetic, data entry and procedures

Provided on-site quality review for completed returns prior to being returned to the customer

InterCall, West Point, GA / March 1999 – May 2005

Customer Service /Expert Operator

Received and processed incoming calls, which includes obtaining, entering, and verifying customer

information, answering questions, resolving issues and adhering to scripts

Ensured that calls were processed in strict adherence to established policies, procedures, and quality

standards, as well as any federal laws and regulations

Served as a liaison between customers and organization

Contact this candidate