Elwood L. Jordan, SR

*** ******** ***** ( Ladson, SC 29456

843-***-**** C ( 843-***-**** H ( abh0ee@r.postjobfree.com

Network Systems Engineer ( DCSE Certified ( Dell Computer System Expert

DELL, A+ Essentials IT and Networking Certifications

Specializing in Tier 1, Tier 2 and Tier 3 Technical Support

Results-driven information technology professional with a demonstrated

record of achievement in positions emphasizing the introduction of new

technologies for business efficiency and growth. Skilled in evaluating new

technologies in relationship to existing and future business needs and

advising upper-management regarding areas needing upgrade. An exceptional

communicator, motivator and manager who demonstrates a hands-on style of

leadership that others readily follow.

Key Skills

Desktop/Help Desk IT Installation & Repair Staff/End-User Training

Support

On-Site/Online Support System Manufacture Debugging

Network Management System Restoral/Retrieval

Testing/Evaluation

Technical proficiencies: Microsoft Windows Vista/XP Home and Profession/

NT/2003 Servers, PCMOS Retail Windows Networking Software, LAN/WAN Systems

(Adaptive Security Appliance, Intrusion Prevention System, Internet,

Wireless, Dot Matrix/DeskJet/Epson/Samsung Thermal /HPs/Dell Printers, MS

Office 2008, Future POS/Hospitality Retail/Touch Screen System,

Panasonic/Casio Registers, McAfee Antivirus, Norton Antivirus.

Professional Experience

College of Charleston, Charleston, SC 8/15/2010-8/18/2010

IBM/MAC networking technician.

Connecting all incoming semester students to internet and College of

Charleston network.

Boeing Aeronautical/Airplanes, Charleston, SC 7/01/2010 -8/14/2010

Dell Technician for PFITECH.

Re-imaging pc's to change network from Vought Aircraft Corp to Boeing Corp.

Responsible, with Dell Team, for re-imaging approximately 2500 computers,

to allow for major network changeover from Vought Aircraft network to

Boeing Network. Diagnose computer/network problems, help desk support to

employees at the Boeing plant in Charleston, SC..this project lasted

approximately 2 months. Project just completed successfully.

PC DOCTORS & 21ST CENTURY NETWORKS, Various Locations, South Carolina,

2008 - 2010

Project Manager/Support Technician

Accomplished all types of networking, PC manufacture and repair, and on-

site, telephone and remote support, including Tier 1, 2, 3 support,

internet, wireless, and routers. Planned and scheduled shipping of

equipment to sites and provided all types of PC support throughout the tri-

county area

. Position involved extensive traveling throughout South Carolina.

B&C Hospitality Systems, Charleston, SC, 2008 (4 mos)

Computer Specialist

Maintained and repaired the Digital Dining Hospitality Touch Screen

systems. Provided on-site, Help Desk and customer support. Served as

hardware technician for all IBM PCs, Epson, Samsun thermal printers, and HP

printers. Provided Tier 1 and Tier 2 technical support.

Allied Retail Systems, Charleston, SC, 2003 - 2008

IT Technician

Provided Help Desk support on-site, online and via telephone for over 350

customers. Repaired, manufactured and networked all IBM PCs. Repaired some

models of Panasonic and Casio registers and performed major installations

of Fpos (Future POS, hospitality retail, touch screen) throughout South

Carolina. Experienced with Dell, HP and all IBM PCs manufacture and repair.

Provided Tier 1 and 2 technical support and repaired Epson, Samsun and HP

printers.

. Assumed full management responsibility for the business during absence

of owner.

. Position involved over 250 miles of travel to cover customer base.

Continued on Page 2

Elwood L. Jordan, SR

R sum - Page 2

843-***-**** C ( 843-***-**** H ( abh0ee@r.postjobfree.com

Professional Experience

(Continued)

Advanced POS Solutions, Charleston, SC, 1995 - 2002

Technical Support Supervisor

Managed the Service Department and supported PCMOS Retail Windows

Networking Software and communications. Ordered and installed computer

parts and components. Repaired, built and networked all types of IBM

compatible PCs. Utilized UPS On-line Worldship Software Database.

. Educated customers on backup, retrieval and storage techniques.

Military Background

United States Navy

. Data Systems Technician 1st Class

. Master Training Specialist

. Honorably Discharged

Education

Dell A+ and IT Certified.

U.S. Navy Training included:

. Data Systems "A" School

. Basic Electricity & Electronics

. Leadership, Management, Education & Training

. Micro-miniature Repair

Contact this candidate