Customer Service Manager
Resume:
TERRY C. OWENS
Vancouver,Wa **682
***********@*****.***
Objective:
Seeking a position in the Customer Service field that will utilize my
demonstrated skills and abilities
Professional profile:
Motivated and result oriented team player
Strong background in meeting and satisfying customers needs
throughout a variety of industries.
Achievements:
While at Vancouver Mazda Dodge I was recognized 13 times as salesman of
the month. I also received three employee of merit awards and received
salesman of the year. I also maintained a 92% customer satisfaction while
employed for seven years.
Work History:
Hanford Community Health Center Grounds/
Window detailer
Hanford, Ca September 2008 to
July 2010
Duties included window washing, customer service and fill in for absent employees or where
ever I was needed.
Tracy GMC, and Cadillac Special finance
Visalia, Ca February 2008 to
August 2008
While at Tracy Gmc I assisted in establishing loans for credit challenged
individuals.
Verified employment, years at residence and called to speak with
references.
Established relationship with loan institutions and individual loan
officers.
Follow up with current and future customers.
Made recommendations on which finance package would better benefit
customer’s financial situation.
Parks of Iowa
Ottumwa, IA
Laborer -Temp job
November 2006 to August 2007
Vancouver Car Company Sales Associate
Vancouver, WA April 2004 to
September 2004
Vancouver Mazda DodgeSales
Associate
Vancouver, WA July 1999 to
August 2006
Sold merchandise to individuals in store and showroom, utilizing
knowledge of products sold.
Helped in preparation of financing for customers.
Sold new automobiles, trucks and vans.
Explained features and demonstrated the operation of cars in the showroom
and on the road.
Suggested optional equipment for customers to purchase.
Demonstrated effective presentation skills.
Greeted customers on the sales floor and ascertained make, type and
quality of vehicle desired.
Displayed merchandise and suggested selection that met customer’s needs
Color Tyme Sales and Leasing: Accounts
Manager
Portland, OR March 1999 to July
1999
Background checks on new accounts and verified references.
Contacted customers with delinquent accounts to negotiate payment
option
Assembled, delivered and picked up furniture.
Rite Aide: Assistant Manager
Chowchilla, CA Febuary1989 to
August 1997
Experience:
Open and closing store duties.
Inventory, merchandising, loading and unloading delivery trucks.
Provide excellent customer service.
Handled large sums of money on a daily basis.
Cash transactions and deposits.
Merchandising products.
Loss prevention.
Education:
Fresno State University
Fresno, CA
Criminology Major
Indian Hills Community College
Ottumwa, IA
Major
Social Worker
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