Customer Service Manager
Resume:
Kenli Marie Hill Barrick
Nottingham, MD 21236
Cell: 717-***-****
Email: *************@*****.***
Work Experience
Marketing Associate Eastern Moving & Storage Oct 2010-present
- Going out & informing buisnesses of our
services in an effort to build buisness for the company
- Also made cold calls to colleges & people who
had put their homes on the market
- Pay was 10/hr for the first 60 days then
was bumped up to $12/hr plus i earned $300 a month in gas/travel allowances
Entertainer/Waitress Tilted Kilt Aug 2010-Present
- Providing high end customer service so our guests would
have an amazing time
- Sales- We were essentially our own boss in the sense
that we had to sell ourselves, the restraunt & the food to our
guests in order to get great tips on top of the $3.63/hr that we
made
Customer Service Representative Highmark Blue
Shield February 2009- Present
- Providing customer service support to both provider and
member accounts
- Responsible for dedicated accounts in Central
Pennsylvania Region
- Must file follow-up inquiries in the database
- Set up Callbacks
- Maintain Current knowledge of the insurance and
healthcare system
- Received a 3.0/4.0 on my last review
Teacher's Assistant Chesterbrook
Academy Sept. 2008-Ferbruary 2009
- Set up lesson plans
- Created and ran the monthly bulletin
- Set up art projects
- Assisted with the care of preschool aged children
- Maintained order in a high paced and energetic
environment
Assistant Operations Manager LA
Fitness February 2008- July
2009
- Responsible for operations side of running the entire
gym
- Oversaw Kids Klub- which is our daycare center
- Oversaw Club Pride- which is our maintenance and
cleaning department
- Responsible for keeping members accounts current
- Open and closed the facility
- Responsible for the front desk staff
o Made sure they completed their clear-up calls
o Kept it a clean, fun and energetic environment
- Received phone calls at the front desk
- Would assist in the Kids Klub
Salon Manager Sun
Tanning Sept. 2007- July 2008
- Responsible for running one of our locations
- Responsible for Ordering lotions and supplies
- Responsible for Scheduling a staff of 10
- Responsible for Opening and Closing the Salon
- Responsible for Training of new Staff
- Responsible for Hiring and Firing of Staff
- Responsible for Driving Customer Satisfaction
YMCA Youth Sports Coach YMCA of Central
MD August 2005- August 2007
- Coaching Groups of 5-20 Kids
- Develop Practice Plans
- Time Management
- Create a fun, safe and energetic environment conducive
to learning
- Also assisted with the YMCA Preschool
o Set up classroom and lesson plans
o Organized meal time, play time and naps
Education Experience
High School Home
schooled Graduated in
2004
- I completed all standard high school classes and
graduated with a degree in 2004
College Harrisburg Area
Community College 2004-2005
- Pursued a degree in Major Journalism and Media Studies
- Completed Two Semesters
- Play Interscholastic Soccer and Basketball
College Drexel
University 2009-Present
- I am currently a student in The Goodwin College of
Professional Studies
- My Major is Business and Professional Studies
- I am working through my degree in a part time and online
fashion in order to continue to work full-time
Skills
Skill Skill
Level Last Used/Experience
Account Maintenance
Expert Currently/4
years
Car Sales
Intermediate 4 Years Ago/ 1 year
Cash Register
Expert 2 Years Ago/ 6
years
Cold Calling
Intermediate 1 year Ago/ 4 years
Computer
Expert Currently/ 8
Years
Copier
Expert Currently/ 7
Years
Customer Service
Expert Currently/ 8
years
Microsoft Excel
Expert Currently/ 5
Years
Fax Machine
Expert Currently/ 8
Years
Filing
Expert Currently/ 5
Years
Food Preparation
Expert 3 Years Ago/ 2
Years
Interviewing
Expert 2 Years Ago/ 2
Years
Inventory
Expert 2 Years Ago/ 2
Years
Lesson Planning
Expert 1 Year Ago/ 5
Years
Management
Expert 1 Year Ago/ 3
Years
Merchandising
Intermediate 2 Years Ago/ 5 Years
Money Handling
Expert 2 Years Ago/ 6
Years
Opening And Closing Store
Expert 1 Year Ago/ 6
Years
Microsoft Outlook
Expert Currently Used/
2 Years
Placing Supply Orders
Expert 2 Years Ago/ 2
Years
Microsoft Powerpoint
Expert 1 Year Ago/ 5
Years
Receptionist
Expert Currently Used/
7 Years
Recruiter
Expert 2 Years Ago/ 2
Years
Scheduling
Expert 2 Years Ago/ 2
Years
Store Maintenance- Cleaning
Expert 1 Year Ago/ 6
Years
Store Maintenance- Tanning Beds
Expert 2 Years Ago/ 2
Years
Time Management
Expert Currently Used/
7 Years
Typing
Expert Currently Used/
5 years
Warm Calling
Intermediate Currently Used/ 4
Years
Microsoft Word
Expert Currently Used/
8 Years
References
Amy Karashack Highmark Unit Leader
Professional 717-***-****
Gabe Goodling Highmark Technical Asst
Professional 717-302-
6523
Jeff Runkle LA Fitness Oper. Manager
Professional 717-***-****
Clayton Gilcher YMCA Youth Sports Dir
Professional 443-***-****
Contact this candidate