Customer Service Manager

Kenli Marie Hill Barrick

**** ******** **

Nottingham, MD 21236

Cell: 717-***-****

Email: abh0dw@r.postjobfree.com

Work Experience

Marketing Associate Eastern Moving & Storage Oct 2010-present

- Going out & informing buisnesses of our

services in an effort to build buisness for the company

- Also made cold calls to colleges & people who

had put their homes on the market

- Pay was 10/hr for the first 60 days then

was bumped up to $12/hr plus i earned $300 a month in gas/travel allowances

Entertainer/Waitress Tilted Kilt Aug 2010-Present

- Providing high end customer service so our guests would

have an amazing time

- Sales- We were essentially our own boss in the sense

that we had to sell ourselves, the restraunt & the food to our

guests in order to get great tips on top of the $3.63/hr that we

made

Customer Service Representative Highmark Blue

Shield February 2009- Present

- Providing customer service support to both provider and

member accounts

- Responsible for dedicated accounts in Central

Pennsylvania Region

- Must file follow-up inquiries in the database

- Set up Callbacks

- Maintain Current knowledge of the insurance and

healthcare system

- Received a 3.0/4.0 on my last review

Teacher's Assistant Chesterbrook

Academy Sept. 2008-Ferbruary 2009

- Set up lesson plans

- Created and ran the monthly bulletin

- Set up art projects

- Assisted with the care of preschool aged children

- Maintained order in a high paced and energetic

environment

Assistant Operations Manager LA

Fitness February 2008- July

2009

- Responsible for operations side of running the entire

gym

- Oversaw Kids Klub- which is our daycare center

- Oversaw Club Pride- which is our maintenance and

cleaning department

- Responsible for keeping members accounts current

- Open and closed the facility

- Responsible for the front desk staff

o Made sure they completed their clear-up calls

o Kept it a clean, fun and energetic environment

- Received phone calls at the front desk

- Would assist in the Kids Klub

Salon Manager Sun

Tanning Sept. 2007- July 2008

- Responsible for running one of our locations

- Responsible for Ordering lotions and supplies

- Responsible for Scheduling a staff of 10

- Responsible for Opening and Closing the Salon

- Responsible for Training of new Staff

- Responsible for Hiring and Firing of Staff

- Responsible for Driving Customer Satisfaction

YMCA Youth Sports Coach YMCA of Central

MD August 2005- August 2007

- Coaching Groups of 5-20 Kids

- Develop Practice Plans

- Time Management

- Create a fun, safe and energetic environment conducive

to learning

- Also assisted with the YMCA Preschool

o Set up classroom and lesson plans

o Organized meal time, play time and naps

Education Experience

High School Home

schooled Graduated in

2004

- I completed all standard high school classes and

graduated with a degree in 2004

College Harrisburg Area

Community College 2004-2005

- Pursued a degree in Major Journalism and Media Studies

- Completed Two Semesters

- Play Interscholastic Soccer and Basketball

College Drexel

University 2009-Present

- I am currently a student in The Goodwin College of

Professional Studies

- My Major is Business and Professional Studies

- I am working through my degree in a part time and online

fashion in order to continue to work full-time

Skills

Skill Skill

Level Last Used/Experience

Account Maintenance

Expert Currently/4

years

Car Sales

Intermediate 4 Years Ago/ 1 year

Cash Register

Expert 2 Years Ago/ 6

years

Cold Calling

Intermediate 1 year Ago/ 4 years

Computer

Expert Currently/ 8

Years

Copier

Expert Currently/ 7

Years

Customer Service

Expert Currently/ 8

years

Microsoft Excel

Expert Currently/ 5

Years

Fax Machine

Expert Currently/ 8

Years

Filing

Expert Currently/ 5

Years

Food Preparation

Expert 3 Years Ago/ 2

Years

Interviewing

Expert 2 Years Ago/ 2

Years

Inventory

Expert 2 Years Ago/ 2

Years

Lesson Planning

Expert 1 Year Ago/ 5

Years

Management

Expert 1 Year Ago/ 3

Years

Merchandising

Intermediate 2 Years Ago/ 5 Years

Money Handling

Expert 2 Years Ago/ 6

Years

Opening And Closing Store

Expert 1 Year Ago/ 6

Years

Microsoft Outlook

Expert Currently Used/

2 Years

Placing Supply Orders

Expert 2 Years Ago/ 2

Years

Microsoft Powerpoint

Expert 1 Year Ago/ 5

Years

Receptionist

Expert Currently Used/

7 Years

Recruiter

Expert 2 Years Ago/ 2

Years

Scheduling

Expert 2 Years Ago/ 2

Years

Store Maintenance- Cleaning

Expert 1 Year Ago/ 6

Years

Store Maintenance- Tanning Beds

Expert 2 Years Ago/ 2

Years

Time Management

Expert Currently Used/

7 Years

Typing

Expert Currently Used/

5 years

Warm Calling

Intermediate Currently Used/ 4

Years

Microsoft Word

Expert Currently Used/

8 Years

References

Amy Karashack Highmark Unit Leader

Professional 717-***-****

Gabe Goodling Highmark Technical Asst

Professional 717-302-

6523

Jeff Runkle LA Fitness Oper. Manager

Professional 717-***-****

Clayton Gilcher YMCA Youth Sports Dir

Professional 443-***-****

Contact this candidate