Customer Service Manager
Resume:
KENDRA L. RUST _ ____________ __
Mobile: 678-***-****
Pittsburgh, PA 15221
E-Mail: ****.******@*****.***
PROFESSIONAL SUMMARY_________________________________ __
_______________
Registered Dietetic Technician with Foodservice Management experience seeks
rewarding and challenging career opportunity with a growth oriented
employer. Clinical Dietetic experiences include nutritional screenings,
diet educations for patient and caregivers, in-services, tube feeding
calculations, initial patient assessments, treatment team meetings,
discharge nutritional education, medical chart documentation, tray
assessments and meal rounds.
Management experiences include hiring, training, scheduling, in-servicing,
evaluating employees, generating monthly financial reports, developing
menus and production systems.
WORK EXPERIENCE
CHILDREN'S HOSPITAL OF PITTSBURGH OF UPMC. Pittsburgh, Pennsylvania.
Registered Dietetic Technician July 2009 to Present.
. Meets with patients and families to demonstrate web based weight
management research
program
. Evaluates appropriate methodology and tools to carry out research
study.
. Instructs individuals and their families on the Healthy
Behaviors for Life program.
. Coordinates the Healthy Behaviors for Life program to all
children by promoting healthy
eating habits and lifestyles
. Under the supervision of a dietitian, provide nutritional
information to patients
WELLSTAR HEALTH SYSTEM-Cobb Hospital. Austell, Georgia
Registered Dietetic Technician, June 2004 to March 2009.
. Responsible Nutritional Screening, follow-up, and implement nutrition
care plan.
. Evaluate and Monitor the effectiveness and outcomes of medical
nutrition therapy intervention.
. Provided Nutrition Education to patients and family members.
. Collaborated with Clinical Dietitian and members of the health care
team of providing nutrition therapy.
. Adhere to established systems and training programs to provide a safe
work environment.
. Provided care according to organizational ethics and Standard of
Professional Practice for
Dietetics Professionals.
SODEXHO HEALTH CARE - Emory Eastside Heritage Center. Snellville, Georgia.
Operational Food Service Manager, September 2002 to May 2004.
. Managed daily operations of food services at 69-bed geriatric
psychiatric hospital.
. Conducted nutritional screens, implemented nutritional care plans and
attended treatment team meetings.
. Reviewed charts for appropriateness of diet prescriptions and
assessed nutrition intake for adequacy.
. Performed nutritional and food/drug education with patients and
caregivers.
. Hired hourly employees, evaluated their performance, and provided
progressive discipline.
. Performed in-services and training on Food Safety Concerns.
. Ordered and inventoried foods and supplies while maintaining
departmental budget constraints.
. Completed monthly financial reports and provided findings to clients
and upper management
. Responsible for coordination and set-up of hospital sponsored catered
events.
TRINITY LIVING CENTER. Grove City, Pennsylvania.
Director of Nutritional Services, February 2000 to September 2002.
( Responsible for comprehensive nutritional assessments for residents with
various disease states.
( Participated in interdisciplinary care conferences and established
nutritional care plans.
( Developed and implemented a nutritional risk committee to identify and
monitor compromised residents.
( Established an Excel tracking program for significant weight changes in
order to ensure timely nutritional
interventions.
( Coordinated and implemented fortified food program to help maintain and
improve nutritional status.
( Provided nutrition education for residents, family members, employees
and the community through
one-on-one counseling, group sessions and lecture style presentations.
( Develop menus and therapeutic diets in compliance with state and federal
guidelines.
( Responsible for inventory and purchasing of raw foods within budgetary
guidelines; achieved 20%
reduction in raw food costs.
CLUB LA JOLLA. San Diego, California.
Senior Nutritionist, Seasonal Position, Summer of 1999.
( Team Leader for implementing nutrition programs.
( Worked with foodservice to ensure meals were prepared and served as
planned.
. Conducted presentations for nutrition classes to all age groups.
. Worked with behavior modification specialist and psychologist to provide
a total diet re-education plan.
BEVERELY ENTERPRISE - Longmeadow & Rehabilitation Center. Ravenna, Ohio.
Dietary Manager, September 1998 to December 1998.
. Responsible for hiring, scheduling and managing dietary department.
. Procured tube feedings and other food items for residents.
. Provided nutrition in-services for all staff members, residents and
families.
. Responsible for ongoing nutritional assessments, MDS and RAPS
documentation and nutritional care
plans.
SHENANGO URBAN LEAGUE - WIC. Oil City, Pennsylvania.
Nutritionist, Temporary Position, July 1998 to September 1998.
. Coordinated proper nutrition with on-going health care of WIC
participants.
. Conducted medical and nutritional tests and evaluations necessary for
certification of clients.
. Conducted orientation sessions and issued WIC checks.
NINE WEST GROUP, INC. Grove City, Pennsylvania.
Management Trainee, July 1997 to May 1998.
. Promoted outstanding customer service.
. Prepared daily cash reconciliation and related documentation.
. Organized currency at closing and ensured proper bank deposit.
. Analyzed weekly business transactions (i.e. productivity, sales and
employee hours).
SHARON REGIONAL HEALTH SYSTEM. Sharon, Pennsylvania.
Dietary Technician/Nutritional Aide, June 1991 to March 1997.
. Assisted with food selection and nutritional education.
. Modified menus, prepared tube feedings and other nourishments
accordingly.
. Prepared, served and delivered meals.
EDUCATION
____________________________________________________________________
Bachelor of Science in Applied Science, March 1996 Youngstown State
University
Major: Food & Nutrition (Dietetics) Youngstown,
Ohio.
Minor: Psychology
Registered Dietetic Technician (DTR)
Clinical Dietetic Internship, March 1998 to June 1998. Horizon
Hospital System - Greenville
Campus, Greenville,
Pennsylvania.
Food Safety Certification updated January 2003
Contact this candidate