Customer Service Representative
Resume:
OURANIA GIANNIKOPOULOS
***************@*******.***
Everett, MA 02149
EDUCATION
SUFFOLK UNIVERSITY
Graduated May 2008 Boston,
MA
Bachelor of Science in Biology (GPA 3.6)
Courses taken: microbiology, immunology, cell cultures, zoology, physics, chemistry, organic
chemistry and physiology
Proper scientific writing skills in research proposals and documentations
Reviewed submitted reports and discussed results of experiments in scientific areas.
HONORS AND CLUBS
Dean’s List (Fall 2004, 2005, 2006; Spring 2005, 2006, 2007)
Outstanding Academic Achievement in Biology (2004, 2005, 2006)
Treasurer – Up Til’ Dawn Fundraising for St. Jude Children’s Research Hospital
Beta Beta Beta Biological Honor Society
Health Careers Club
Secretary - Hellenic Club
CERTIFICATIONS
Oral Radiology Certification for The Dental Assistant, Boston University Goldman School
of Dental Medicine (June 2010)
PENDING RESEARCH PUBLICATIONS
“Natural History of Tay-Sachs & Sandhoff Disease”, Bley AE (Boston, MA), Giannikopoulos OA
(Boston, MA), Tifft CJ (Bethesda, MD) and Eichler FS (Boston, MA).
WORK EXPERIENCE
MASSACHUSETTS GENERAL HOSPITAL
Clinical Research Coordinator in Neurology (December 2007 – present) Boston,
MA
Responsible for IRB issues of laboratory studies including completing, submitting, and revising forms
Manage research studies by recruiting subjects and following up with subjects
Assist principal investigator with laboratory meetings, administrative laboratory duties and clinical
duties
EVERETT COOPERATIVE BANK
Customer Service Representative and Teller (May 2005 – December 2007)
Boston, MA
Assisted customers with account issues including debit/credit cards, checks and online banking
Managed accounts and notified customers of updated bank products and policies
Assisted the daily customer with transactions of checking and saving accounts
VOLUNTEER EXPERIENCE
GENTAL DENTAL
Volunteer (December 2009 – January 2010) Boston, MA
Shadowed Doctors in various specialties
Observed filings, crowns, extractions, and deep cleanings
Assisted with cleaning rooms, setting up tools for various procedures, and sanitizing tools
MASSACHUSETTS GENERAL HOSPITAL
Volunteer (January 2006 – May 2006) Boston, MA
Volunteered in the Oncology Department of the Cox Building
Assisted and comforted patients by providing meals, conversations, and escorting them to various
locations
Assisted staff with supplies and organization of work area
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