Customer Service Manager

Ronald W. Pardue

***** ******** ****** *******, ********** 92336 ? 909-***-**** ?

*********@*****.***

**** **** ***** #**** *****, Texas 75093

District Manager Candidate

Reputable leader and strategic developer with a successful background of

managing profitable stores and fostering a high performance work culture

with management and staff. Highly competitive, passionate, persuasive and

articulate individual who is able to achieve results others believed to be

impossible. Experienced in multi unit management, public relations,

customer service, recruiting, team building, inventory control, auditing,

district training of staff and company profit retention.

Demonstrated success record in:

. Company expense management cost control savings.

. Overcoming customer objections training staff using features and

benefits.

. Experienced with direct sales strategies and tactics for marketing and

advertising.

. Increase profitability in multiple units' simultaneously.

CORE COMPETENCIES

( Training / Developing Staff ( Strategic Planning ( Detailed

Problem Solver

( Create a Positive Work Culture ( Competitive Analysis (

Budgeting / Forecasting

( Highly Energetic / Self Motivated ( Leadership / Coaching (

Marketing / Advertising

PROFESSIONAL EXPERIENCE

Aaron Brothers, Brea, CA and Dallas, TX

2007 - Present

District Training General Manager / Acting Relief District Manager

Began in Brea, CA managing store level operations and quickly became the

District Training Store Manager overseeing several locations. Transferred

to Dallas in 2010 immediately became the District Trainer and Mentor for

multiple locations that are all trending positive sales increases over

prior year's sales performance.

. Accomplished two consecutive years of sales increases for same location,

increased in 2008 by 7% from prior year's performance and continued

increases in 2009 of 9.45% in Brea.

. Received numerous performance awards including Store Manager of the Year

and ranked one of the highest Kenexa scores in the company (2009).

. Current managing location is trending up from the previous operating

Store Manager's negative trend, resulting in ranking as the 3rd highest

in custom sales volume in the company amongst the 1300 combined stores of

Aaron Brothers and Michaels.

. Lead and Mentor a team of Managers and Associates in effective operations

and exceptional customer service for a very upscale demographic market in

Dallas.

. Mentor and coach several Store Managers to cultivate relationships with

Universities, Fortune 500 companies, and other businesses to offer high

quality framing services with quick turnaround for award ceremonies and

other special events capturing incremental revenue.

. Selected and trained as the Audit Lead and Inventory Captain for the

district to conduct store audits and inventories district wide.

. Conduct store tours and interviews to identify future manager candidates

for the district. Organize quarterly job fairs to identify and source

new Associates and Managers.

Taco Bell, San Bernardino, CA

2007 - 2007

General Manager / Area Coach in Training

Served as Area Coach and Trainer for 14 franchise owned stores in the

Inland Empire district, immediately improved morale and work culture.

Received the President Award for the Region.

Blockbuster Video, Fontana, CA

2004 - 2007

District Trainer / Store Manager

Managed daily operations of the retail store with annual sales of

$1million. Mentored and coached management and staff in 2 additional

locations during absence and transition to new Store Managers. Trained and

developed 4 Associates into Store Management positions.

. Achieved district sales goals through effective management of store

operations, personnel development, promotion execution, merchandising,

and inventory/shrinkage control.

. Led on and off-site job fairs and served as a Recruiter to source new

employee and management candidates.

. Chosen to be a District Trainer for over 80 employees in a 12 store

district.

. #1 in the region for the Online Rental marketing program.

Ayres Garden Bistro, Ontario, CA

2000 - 2003

Owner / Operator

Subleased a fine dining restaurant from Ayres Suites Hotel providing lunch

and dinner service.

. Worked with Executive Chef to plan menus and pricing for large group

events such as corporate conferences and weddings, collaborating with

Catering and Banquet department.

. Provided catering services and room service for 4 Ayres Suites locations.

. Directed operations including accounting, scheduling/training of 53 wait

and support staff, menu planning, purchasing/product control, and

inventory control.

. Received numerous industry awards including the Grape Harvest Award and

the Taste of the Town Award (2003).

Pardue Productions Mobile D.J. Services, Rancho Cucamonga, CA

1985 - 2001

Owner / Operator - D.J.

Built a very profitable company from the ground up and participated in

guerilla marketing such as networking with professional membership groups

as well as yellow page advertising, radio and coordinated bridal shows for

business exposure.

. Hired and trained 6 Disc Jockeys to support heavy weekend volume of

weddings and parties.

. Oversaw Operations, Advertising, Networking, Training, and Accounting.

Ralphs Grocery Market, Arcadia, Ontario, CA

1984 - 1992

Grocery Manager

Scheduled 15 front end employees and coached, mentored, and trained staff

utilizing personal philosophy of coach in private, praise in public to

build and retain a high performing staff with excellent morale.

. Accountable for Payroll, Inventory Control, Stocking, Cash Handling and

Customer Service.

. Exhibited high levels of Customer Service as a model to employees.

. Coordinated display and stock condition with all department heads.

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