Customer Service Administrative Assistant

Mary E. Hennick

**** ********* **., *********, ** 48450

810-***-**** Home or Cell 810-***-****

Email address: ********@********.***

Career Summary

A high potential motivated management specialist/customer service

coordinator. Over 16 years experience in customer relationship building,

emphasizing strong presentation and communication skills. Self- directed,

creative and talented leader with strong attention to detail delivering

customer satisfaction.

. Proven management skills exhibited through problem solving, assisting

the client with decision making and planning utilizing limited

resources.

. Engaging leader and personable, motivating the client towards a vision

of the end result offering credible knowledge and information;

displaying competency.

. Building customer relations through effective communication;

therefore, building quality and value. Striving for "world class

service": exceptional customer experience.

Recent Relevant Experience and Accomplishments

Tutor

. Encourage and direct students in the subject area of English and APA

writing style.

Project Coordination

. Self-employed business owner, advertised in local newspapers, local

telephone directory and also self-constructed advertising brochure and

portfolio as marketing aid to prospective clientele.

. Utilized multiple supply vendors for the home based business, both

local and long distance.

. Initiated business in 1993. Discontinued paid advertising after couple

years and continued building clientele through word-of-mouth

advertising to sustain business for 12 years.

Administrative/Clerical/Graphic Art

. Provided management with administrative/clerical functions and also

self-directed learning of industry standardized database software for

shareholder reporting and departmental purposes.

. After functioning 5+ years in administrative capacity, mentored and

trained in graphic art for the architectural industry.

Technical Skills

. Proficient in Microsoft Office and computer proficient - typing 55

wpm.

Creative Skills

. Artist, interior design consultant, seamstress, upholsterer, and

window decorating specialist.

Hennick Resume

Page Two

Work History

. College Tutor - Baker College of Port Huron, MI 2009-

2010

. Sales Specialist - Home Depot, Port Huron, MI 2006-

2006

. Self-employed - Mary's Upholstery & Sewing 1993-2010

. Graphic Artist - Bates Golf Design Group, PBG, FL 1992-

1993

. Graphic Artist - Team Plan, WPB, FL 1990-1992

. Administrative Assistant 1986-1990

Education

Baker College

Port Huron, Michigan

Bachelor of Business Administration

2010

Palm Beach Community College

Lake Worth, Florida

Associates of Liberal Arts Degree

1986

Honors and Achievements

Magna Cum Laude

Who's Who Among Students in American Universities & Colleges 2011

Prompt & Perfect Attendance

.

Resume

2010

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