Customer Service Real Estate
Resume:
NANDINI CHAKRABORTY
*** ******** **** 610-***-****
Collegeville, PA 19426 *******@*****.***
Summary:
• Account management • Relationship building
• Customer service • Supporting field operations
• Key customer liaison for • Knowledge of export documentation
international subsidiaries & Incoterms
• •
Experience in CRM, MRP & ERP Priority & deadline oriented
environments
INDUSTRY EXPERIENCE:
Therm-Omega-Tech, Warminster, PA 4/02 – 8/02
Customer Service Associate
• Focused on customer service through custom order management & CRM systems
• Order fulfillment, new customer setup and existing database maintenance, requests for quotations.
• Coordinated lead times and shipment schedules with production and engineering departments.
Cutler-Hammer, Wayne, PA 3/00 – 6/00
Inside Sales Support
• Internal support for outside industrial sales force.
• Requests for quotations, pricing, technical information, order placement, & customer service.
Cutler-Hammer, Pittsburgh, PA 9/96 – 6/99
Account Manager
• Managed high volume international accounts with in-grown order management system.
• Responsibilities included: order entry & fulfillment; EDI & VMI transfers; consolidations, release
& tracking of shipment; invoicing; export documentation; warranty & credit issues.
• Daily communication with customers, freight forwarders, production planners, factories, and
logistics facilities to coordinate & expedite timely manufacturing & shipment of products.
• Knowledge of international & domestic logistics, Incoterms, letters of credit, & export regulations.
• Headed up supply chain optimization metrics to streamline CSR operations
Other Experience
Keller Williams Real Estate, Quakertown, PA 1/10 – present
Real Estate Associate
• Licensed, part-time real estate professional
CityMasala Magazine, Tampa, FL 8/05 – 2/09
Columnist
• Entertainment contributor for monthly South Asian lifestyle publication. Extensive research and
reporting on recent happenings in the Indian movie industry, related news, gossip & events.
The Closet Factory, Harleysville, PA 12/05 – 05/06
Design Consultant
• Design customized storage solutions for clients
• In-home consultations and spatial designs with client’s organizational, budgetary and aesthetic needs
in mind.
EDUCATION
University of Pittsburgh
• BS Psychology & Business 1991
Minors: Economics & Asian Studies
PROFESSIONAL AFFILIATIONS MISCELLANEOUS
• •
National Association of Realtors Microsoft office suite
• •
Bucks County Association of Realtors Some CAD experience
• •
PA Real Estate Agent (License # RS313043) Green card holder
• Fluent in two South Asian languages
• Working knowledge: French, Spanish,
Indonesian
Cover letter below - please scroll down
Dear Sir or Madam:
My objective is to work in customer-oriented industries where building and maintaining
relationships with customers, old and new, are the primary focus.
I have been in the workforce sporadically over the past 10 years, taking time to raise my
children, while keeping abreast of the latest trends in technology. By doing so, the
learning curve in any new work environment has been short, thus allowing for an easy
transition from a new employee to a contributing member of the team.
With regard to my qualifications, they are both varied and enriching. To highlight
varying aspects of customer service that I have been involved in:
• CRM/MRP/ERP based order entry/fulfillment & inventory management
environments
• International and domestic account management & customer service
• Coordinating with vendors, production planners & manufacturing facilities to
expedite time-sensitive shipment
• Working with consolidation centers & logistics facilities for full & partial release
of shipment
• Export documentation, proforma invoices, samples, warranty & credit issues
• In-home design consultations, quotations, 2D and 3D custom design renderings
for clients
• Finding a happy medium between home buyers wants and needs
• Front office and administrative experience with both phone and in-person
customer interaction
My experience with customers on various levels has taught me that anticipating needs,
building rapport, earning trust and loyalty from clients are essential in all aspects of
customer-oriented industries, whether in real estate, design, retail or manufacturing.
Given my intermittent work, my salary range is negotiable, but I would be happy to start
at $35,000/year. It will be my pleasure to discuss my qualifications, work experience and
salary expectations with you.
With best regards,
Nandini Chakraborty
*******@*****.***
Contact this candidate