Human Resources Training
Resume:
Joyce Lahna
BARRE, MA *****
HOME: 978-***-**** ********@***.*** CELL: 774-***-****
Summary
Professional human resources professional with over ten years of proven
results in managing the human capital including payroll, benefits,
recruiting, safety, 401(k) and 403(b) plan administration, training, and
best practice development and implementation. Skilled in creating employee
trust, motivating and training staffers to understand company policies and
practices. Recognized as an authentic, effective communicator of company
policies to a diverse audience of exempt and non exempt staffers, and all
levels of management.
Areas of expertise include
Benefits Specialist 403(b) and 401(k) plan administration
Safety and Compliance Recruiting
Kronos - ADP - AS400 Employee Relations
Best Practices Development and Training
Implementation
SELECTED ACCOMPLISHMENTS
Safety and Compliance
. Created new machine safety checklists and lead safety accident
investigations and preventive measures that resulted in a reduction of
30% in lost time accidents.
. Partnered with worker's compensation carriers in developing best
practices and cost cutting measures securing $200K in savings to the
organization.
. Identified alternate job assignments for injured employees to comply with
safety guidelines while ensuring continuous workflow.
Generalist
. Negotiated with benefits providers to reduce costs saving generating a
$250K savings annually.
. Implemented new attendance policy reducing overtime costs by $450K per
year.
. Conducted Kaizen events to identify solutions resulting in lower costs of
$45K for one product line and improved productivity.
. Saved $130K a year in insurance premiums for health and workers'
compensation insurance through diversification and allocation to by
farming these policies out to different companies and using drastic cost
cutting measures.
Payroll
. Processed payroll for 250 union and non-union hourly and salary
employees, developing best practices to cut hours to process from three
employees to one employee processing for the division.
. Developed best practices using e time cutting payroll processing time by
20%
PROFESSIONAL EXPERIENCE
APPLETON PERFORMANCE PACKAGING, Turners Falls, MA 2009
Site Human Resources Manager
Provided HR leadership and guidance to managers and employees in the areas
of performance management, objective setting, coaching, staffing issues,
employee relations, compensation, and organizational development.
. Evaluated HR and work related issues to determine effective solutions for
managers and employees. Identified and coordinated growth moves and
training opportunities.
. Drove and promoted the implementation of HR policies, programs and
objectives in conjunction with overall company goals to ensure compliance
with applicable legal and regulatory guidelines.
. Developed and administered HR programs and tools to increase overall
location performance.
. Conducted Kaizen event and traveled to other sites to conduct kaizens and
training.
. Administered recruitment procedures for all salary exempt, non exempt and
hourly positions.
Joyce Lahna Page Two
APPLETON PERFORMANCE PACKAGING (Continued)
. Processed payroll for 250 employees within multiple facilities.
Continuously monitored pay practices to ensure employees were compensated
fairly for the area.
. Created best practices and employee handbooks to ensure compliance and
ensure employee satisfaction with their HR team.
. Trained managers on practices to ensure compliance with policy
requirements. Conducted investigations regarding company issues.
. Implemented time clock to eliminate hand written time cards, saving time.
Trained employees on new system.
RCAP SOLUTIONS, INC., Gardner, MA 2007 - 2009
SR HR Generalist
Recruitment for all salary exempt, non exempt and hourly positions for
facility.
. Conducted new employee orientations to ensure understanding of benefit
plans and enrollment provisions. Counseled employees (and potential
employees / applicants) on plan provisions to facilitate appropriate
benefit decisions for all levels of employees including executives.
. Managed annual open enrollment period each year, including conducting
employee presentations.
. Provided consistent communication and counseling to employees /
dependents as situations arise. Resolved employee complaints related to
health and welfare plans.
. Liaison with various insurance carriers and fostered effective
relationships with client representatives. Assists in administration of
compensation program; helps to monitor performance appraisal process.
. Participated in recruitment effort for exempt and nonexempt personnel
(excluding managerial levels and above); coordinated recruitment
advertising; and use of temporary employees.
. Conducted training at management team meetings on writing reviews,
conducting employee meetings.
. Prepared government reports related to EEO compliance or other HR
functions.
SIMONDS INTERNATIONAL CORP, Fitchburg, MA 2003 - 2007
Human Resources Generalist
Processes payroll for 150 factory hourly employees using ADP and AS400.
. Worked with union and management facilitating contracts, grievances, and
bonus plan to create a better working team.
. Facilitated safety tours and conducted safety committee meetings in
compliance with OSHA regulations. Responsible for yearly reporting
requirements for EEOC, Veterans, 401K, pension and COBRA.
COMMERCIAL WASHING SYSTEMS, INC., Houston, TX 2002 - 2003
Human Resources Administrator
Managed all aspects of human resources including payroll, OSHA regulations,
benefits, workers compensation, company policy enforcement, recruiting, and
terminations.
. Implemented an accident drug-testing program to lower insurance rates.
. Created a new company handbook to better abide by DOL regulations.
EDUCATION
Completed college coursework towards BA degree, Worcester State College
TECHNICAL SKILLS
ADP Payroll, Kronos Payroll, Cyborg HRIS system, Microsoft Office Suite,
MAS200, AS400
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