Customer Service Sales

Talents & Soft Skills

Excellent Communication skills Natural talent for music

Ability to work under pressure Excellent organization skills

Exceptional management, motivational Ability to learn quickly on the job

skills

Skills & Training

Trained in negotiation Ability to resolve customer issues

Advanced Computer knowledge Familiar with home networking and file

Diagnostics and virus removal sharing

Completed Manager Training 4 years Mac troubleshooting

10 years PC Troubleshooting

Advanced computer hardware knowledge

Education &Training

New England Institute of Technology B.S. Digital Recording, Video &

Audio Production 2006-2010

Course studies included: Digital Editing, Advanced Lighting Techniques,

Negotiation Techniques, Technical Writing, Digital Cinematography, Audio

Recording.

Work Experience

Radio Shack 04/2007-10/2008

Sales Associate. - Responsible for selling store products and the upkeep of

the store. I was also required to have excellent customer service skills

and keep up with the latest technology trends. Assisted customers with cell

phone applications.

As a key-holder I opened and closed the store; handled the night deposit

and set up the cash registers in the morning.

Helped customers with the use and installation methods of high-tech audio

and video devices, computer programs, wireless network setups and other

computer related issues.

Helped resolve customers' equipment issues.

Papa Gino's 05/2006-04/2007

Shift Supervisor. - Responsible for point of sale, customer satisfaction,

training team members, deposits, opening and closing the restaurant;

managed a team of 4-6 people during peak selling hours.

Helped drive sales during promotion periods. My restaurant had the top

promotions sales in the state through out the majority of my managerial

period.

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