Manager Customer Service
Resume:
KAT ANN WADDELL
Taylors, SC 29687
***************@*****.***
Objective: Seeking a challenging and lucrative career as a Staffing
Manager or Recruiting career.
Software Usage of 8 years in the following, MS Windows, MS Office Suite, MS
Word, MS Excel, PowerPoint, Access, Lotus Notes, Internet Explorer,Outlook, SAP,HRIS, PeopleSoft, Kronos at Advanced levels.
IPRO Staffing - August 2007 to September 2010 (Contract position)
Executive Staffing Manager - Greenville, SC
Obtain detailed assignment information from customers and utilize it to
provide effective customer service.
Interview and Test applicants using the Predictable Performance System to
evaluate their qualifications for assignments.
Administer the training of temporary employees to upgrade their skills for
assignments.
Fill customer work orders with qualified temporaries.
Monitor temporary employee attendance and performance using the phone and
Quality Performance Program.
Troubleshoot to resolve the problems or complaints of customers and
temporaries.
Coach and Counsel Temporaries to ensure quality performance and job
satisfaction. Also to manage daily operations of area offices.
Implement company award programs to recognize the good performance of
temporaries.
Staffing Solutions - Feb 1998 to May 2007
Staffing Manager - Greenville, SC
Recruited, Managed, & Staffed 276 contract employees for high volume
recruitment.
Conducted initial interviews and behavioral assessments of applicants.
Ensured and established
Goals and objectives that needed to be meet
Processed new hire paperwork, payroll, orientations and aptitude testing.
Also conducted onsite drug screenings.
Updated availability of applicants for employment tracking purposes.
Matched applicants with client credentials for available job placement.
Screened applicants for onsite openings and assignment provided
information.
Conducted background checks and reference checks. Conduct research on
client customers for
Prospecting. Provide client satisfaction through follow up and quality
control activity. Conducted business development efforts through face to
face meetings, business lunches or business events and outings.
Education:
STRATFORD UNIVERSITY
MBA Human Resource Management & Marketing Finance
Certification In SPHR
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