Customer Service Technician

Laura A. Rounsaville

**** ******* *****, *********, ** 92503 • Cell: 951-***-**** • abh0bh@r.postjobfree.com

OBJECTIVE

To secure a position within a company where my education, professional experience, and abilities will

be utilized.

PROFESSIONAL SKILLS

Professional Communication Skills, Expert Customer Service, Detailed Oriented With Strong

Problem-Solving Ability, Compassionate, Motivated, Collaborative Attitude, Computer

Literate, Type 55 Wpm

EDUCATION

Four-D College Colton, CA 2009-2010

Pharmacy Technician Diploma: CA License #TCH 104258, PTCB #5101-0701-0075-089

Kaplan University Boca Rotan, FL 2002-2004

Paralegal Studies Certificate

EXPERIENCE

CVS Pharmacy Riverside, CA 2010

Pharmacy Technician Extern

Translated and typed new prescriptions, provided assistance to customers on phone, at the counter,

and the drive-thru, operated cash register, pulled medications from the shelf to fill prescriptions,

stocked inventory, and pulled expired medications from inventory. Also, utilized the pharmacy

computer software to research customer profiles, refill prescriptions, type prescription updates,

processed return-to-stock, look up brand name/generic medications, update customer profiles,

generate necessary reports, and other related duties

Conejo Valley Unified School District Thousand Oaks, CA 2006-2008

Copy Center/Warehouse Supervisor

Supervised and evaluated staff; prioritized and assigned all tasks; maintained warehouse inventory;

upholded department budgets; communicated and interviewed vendors/suppliers; investigated

complaints and/or concerns regarding supplies, equipment, and personnel; operated high capacity

copiers; establish protocols and procedures

Pelican Bay State Prison Crescent City, CA 2005-2006

Material & Stores Supervisor I

Supervised and evaluated inmates (staff); prioritized and assigned tasks; maintained departmental

inventory and budgets; communicated with vendors/suppliers to obtain price quotes and bids;

investigated complaints and/or concerns regarding inventory, equipment, and inmates; operated fork

lift, pallet jacks, and other warehouse equipment; loaded/unloaded delivery trucks; pulled orders;

stocked shelves; conducted inventory; delivered supply orders throughout the facility

Moreno Valley Unified School District Moreno Valley, CA 1988-

2004

Warehouse Person II

Received, processed, and delivered purchase orders; pulled and pack supply orders; pick-up, sorted,

and delivered mail; prepared outgoing shipments for UPS, FedEx, RPS, US Mail, and various freight

companies; operated and maintained delivery trucks, fork lifts, pallet jacks, and other department

equipment; organized the receipt, storage, and distribution of textbooks; performed the duties of

warehouse lead worker in his absence

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