Medical Billing

Katrina Lawson Holmes

**** ********** ** #*** . *********, NC. 28269 . 704-***-****

.*********@*****.***

Qualifications: Substantial experience and outstanding skills in customer

service and collections, with four years of medical billing, coding and

accounts receivable. Accustomed to working in fast paced environments with

the ability to think quickly and successfully handle difficult clients.

Excellent and vast knowledge of software systems and a strong zeal for

continuous education and promotion.

Education

University of North Carolina at Charlotte, Charlotte, North Carolina

Bachelor of Psychology, Child and Family Development

Graduation Date: May 2012 GPA 4.0

Experience

07/10-Current: Loan Servicing Specialist (Loss Mitigation Department)

Wells Fargo Home Mortgage; Fort Mill, SC

Assist mortgagors with various types of loan modification inquiries and

other retention options, research documents, postpone foreclosure sale

dates, educate customers on loan processes, handle inbound and outbound

calls, process contractual and trial payments and work with the underwriter

to assure accurate decision making.

06/09-02/10: Patient Account Representative

Charlotte Eye Ear Nose & Throat Associates; Charlotte, NC

Assisted patients with billing and insurance questions, corrected claims

and addressed all correspondence, sent delinquent accounts to collection

agencies or to the company appointed attorneys, managed an A/R system while

clearing and researching balances for proper coding, billing and handling

procedures and processed credit card payments, worked out payment plans and

performed other small task as given.

07/08- 06/09: Patient Account Representative

Carolinas Medical Center Northeast / Suburban Pediatrics; Concord, NC

Responsible for the claim filing, billing (Commercial, Medicare and

Medicaid) and medical records of three Internal medical locations,

consisting of nine different doctors, which included, correcting claims,

ICD-9 and CPT coding, processing and managing correspondence, and providing

training for the front office/registration staff. Preparing monthly revenue

reports, processing A/R reports, statements and assisting patients and

their guarantors with financial issues by negotiating payment arrangements

regarding their past due balances.

10/06-07/08: Front Office Registration Specialist/Accounts Receivable

Specialist

PROMED Minor Emergency Center/Concentra Urgent Care; Charlotte, NC

Registered patients with urgent care, work related, and non work related

needs, verified insurances, processed outside referrals for physical

therapy, orthopedic facilities and other specialists, maintained medical

records, discharged patients, processed all charges for each patient's

visit, using accurate diagnosis and procedure codes, and managed over four

hundred different companies' workers compensation and accounts receivable

accounts.

08/02-10/06: Account Representative

Americredit Financial Services; Huntersville, NC

Handled inbound and outbound calls with clients in an effort to obtain/

negotiate payments or recover collateral on past due accounts, resolving

conflicts in a professional manner, while maintaining quality customer

service and achieving established performance goals.

Computer Skills: Fidelity, MSP, Centricity (WFE & PM), Medinformatics,

Medflow, RealMed, LSS, Touchworks, Allscripts, Chartmaxx, Synapse, AS400,

Meditech, IDX

Microsoft Software, (Word, PowerPoint, Excel, FrontPage, Outlook, and

Access)

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