Customer Service Sales

-*Melissa De Sousa

** ******* ****

Newburgh NY *2550

845-***-**** (cell) 845-***-**** (home)

**********@*******.***

Objective

To obtain a position where I can utilize skills which I have acquired during 6 years of working in retail sales.

Experience

A.J. Wright

Sales Associate

April 05 - Aug 05

Merchandised products and maintained an inviting sales floor

Maintained and restocked inventory when needed

Handled phone calls and customer queries

Provided excellent customer service

Arranged store displays of dressing store windows and feature merchandise

Controlled activities related to cashing in areas of returns, purchasing, and exchanges and enforced store

policies

Tommy Hilfiger

Sales Associate

Sept 05 - Jan 06

Greet customers and ascertain what each customer wants or needs

Recommend, select and help locate or obtain merchandise based on customer needs and desires

Maintain excellent customer service skills

Restocked sales floor when needed

Handled phone calls and charge sends over the phone

Processed customer purchases, memberships, and service transactions at registers, including collecting

payment for goods, making change and distributing receipts

Gap Outlet

Cashier Supervisor

Aug 03 - April 09

Merchandised designer womens, mens, and kids wear

Suggested new display ideas for merchandise, which improved customers view of and accessibility to the

product, resulting in increased sales

Maintained and restocked inventory

Provided satisfaction to customer

Also done duty of cashier in various areas such as returns, imposed store policies, purchasing, etc.

Answer telephones, set up accounts, post invoices, prepare routine billings, and file cashiering documents

Education

High School Diploma, Penn Foster, Scranton, PA

Computer Skills

Proficient with Microsoft Word, and internet

Skills

6 years experience in retail sales and customer service environments

Hardworking and energetic with excellent communication skills and fluency in English and local languages

Able to handle all duties regarding to clerical and customer service

Ability to provide customer service efficiently

Interact with the customers and associates with professional and positive manner

Huge experience as cashier with in store and services

Ability to work independently and under pressure

Provide a positive work environment

Ability to develop a strong relationship with co-workers

Contact this candidate