Customer Service Manager

Tasneem Mushir

**** ******* ***** ******, ***** 75061

Phone: 469-***-**** E-mail: *******.******@*****.***

SUMMARY

Experienced professional with experience in online trafficking, online

marketing, and customer service. Specialization in completion of DFP, DFA,

and Right Media trafficking and reporting. Looking to apply these skills

in a challenging online trafficking position that will drive increased

operational efficiency.

WORK EXPERIENCE

Goodway Group, Inc. June 2009 - Present

Online Trafficker

. Manage the creation of campaigns through the DoubleClick.net

systems (DFA & DFP)

. Gather requirements from campaign managers and Create and upload

campaigns to DFP and DFA advertising systems

. Implementation of conversion pixels into the DFA system

. Input third-party macros such as ADX macros as well as Invite

Media macros

. Effectively communicate campaign status reports to necessary

campaign managers and media buyers in order to ensure appropriate

delivery of campaign goals

. Rapidly respond to time-critical requests for campaign updates

. Carefully document completed campaign creation and updates in

weekly reporting

ClutchTickets July 2004 - Present

Partner/Marketing Manager

. Manage online auctions and employed various marketing strategies

to increase revenue

. Maintain loyal customer base through quality customer service

. Utilize negotiation and communication skills to satisfy a wide

variety of buyers while maintaining margin

TCB Wireless June 2006 - July 2007

Manager

. Developed and implemented customer service processes

. Utilized marketing efforts to increase sales, including direct

sales and advertising

. Maintained strong vendor relationships to ensure quality, price

and service levels

Conroy's Flowers October 2005 - May 2006

Manager

. Managed operations and oversaw design and customer service

employees

. Helped with employee training, work schedule management, and

delivery planning

. Developed and operated new marketing campaigns around major

holidays, resulting in 10% revenue growth over previous year

EDUCATION

California State University, Northridge December 2007

Bachelor of Science in Business Administration: Specialized in

Marketing

Overall GPA: 3.50

ACTIVITIES

Madrasah-tus-Saifee 2005 - Present

School for Spiritual Community

Volunteer Teacher

. Organize curriculum and lesson plans for introductory-level

course for students

. Set up extra-curricular activities such as arts & craft

projects and summer camp daily activities

SKILLS

Language - Fluent in English, Gujarati, and Hindi; Proficient in Spanish

Technical - Skilled in Microsoft Excel, PowerPoint, and Word

- Knowledge of SPSS software

- Knowledge of DFP, DFA, Right Media, and OpenX systems

Contact this candidate