Project Manager Engineer

MARIA LUCIA VANDAYANI

E-mail: *******@*********.***

Cell: 425-***-****

SUMMARY

. More than twelve years of IT experience in both infrastructure and

software development in various IT industries in Asia-Pacific. Starting

my career in IT with heavy programming-related activities, as a

programmer and system analyst, and then worked as a Senior

Infrastructure Consultant at Microsoft Consulting Services and moved to

Seattle as Senior Support Escalation Engineer.

. Twelve years in Microsoft with various roles such as Technical

Specialist, Senior Consultant, Project Manager and Senior Support

Engineer.

. Have extra-ordinary capabilities in the major technology of

infrastructure, which covers: Microsoft Windows Server, Exchange

Server, Internet Security and Acceleration (ISA) and System Management

Server/SCCM 2007, SCOM 2007, MOF (Microsoft Operation Framework) and

ITIL. On the client technology, also capable of doing desktop

management using Microsoft Desktop Policy technology as well as strong

knowledge of managing software distribution solution, deploying Office

with SMS or Group Policy.

. Has strong knowledge and understanding of Networking services

. MCSE 4.0 + Internet, MCSE 2000, MCDBA 2000, MCSA 2003, MCSE 2003, MCITP

2008

. Project Manager Experience and account management experience as a

senior consultant.

WORK HISTORY

Microsoft Corp, (2006 - Present)

Senior Support Escalation Engineer

. Deliver support, mentoring, training and provide feedback to the

lower tiers team.

. Responsible as a Project Manager for internal projects.

. Taking escalation cases from the lower tiers to accelerate the

solution.

. Provide in-depth technical support for customer service delivery

and availability, while ensuring satisfaction with Microsoft

software on both client and server.

. Drive customer satisfaction for the customer segment and

responsible of Microsoft technology.

. Foresting a strong relationship between Enterprise customers,

Premier and outsourcing partners.

. Analyze customer feedback and make recommendation as needed.

. Determine the best approach for resolving technical issues that

will yield the desired turn-around time and optimal customer

solution while minimizing the impact to the customer.

. Provide exceptional customer service in politically charged

environments.

. Create technical content including Solution Object and training

documents.

. Maintain strong working knowledge of all related products and

technologies as well as future release products and take ownership

for product improvement in key product areas.

. Participate in planned team wide shift rotations to cover business

needs including 24x7 on call responsibilities.

. Assisting customer in designing, troubleshooting and deploying MS

technology especially with the technology using SMS 2003, SCCM

2007, SCOM 2007, Windows 2000, Windows 2003 and Windows 2008,

Windows XP, Windows7, Group Policies, Custom installation Wizard,

Office Customization tools, and some customizing the registry

keys.

Microsoft Indonesia, (2001 - 2006)

Senior Infrastructure Consultant

. Working with corporate customer as a Senior Infrastructure

Consultant in Asia Pacific area.

. Responsible as a Project Manager in most of the projects.

. Giving consultation and solution for corporate customers, including

planning and designing, implementing, training and documenting (IT

blue print).

. Analyzing and designing systems: studying the current business

processes and user requirements, and building the best Microsoft

solutions to improve the processes.

. Programming tools on demand, allowing users to customize their

systems to enhance functionality of Windows NT/Windows 2000, such

as password protection, unattended installation script, batch

system menu, editing registry, implementing system profile/policy.

. Maintain a comprehensive, working knowledge of Windows NT 4.0

Server/Workstation and Windows 2000, Windows 2003, Exchange 2000

and ISA Server.

. Experienced with a broad range of installation and support

including: complete system setup (hardware/software and upgrade),

service pack, patches, and peripheral, fax machine, doing backup

strategy for all customer systems (WinNT/2K/2003, Exchange Server,

MOM, RMS, SMS 2.0/2003, ISA Server - Internet Proxy).

. Supervise IT personnel in ongoing operations in the corporate

customer (at least 2-3 corporate customers).

. Responsible on enterprise customer's technical support activities

on the client and server side.

Microsoft Indonesia, 4.5 years (1997 - 2001)

Technology Specialist

. Responsible on presales activities and technical support activities

to customers and partners.

. Expanding adoption of Microsoft platform through Microsoft Joint

Development Program, workshop, pilot project and also technical

training for customers and partners.

. Supporting public events and seminars for setting up systems

configuration, demo and performing as a speaker.

Bank Bali, 1 year (1996 - 1997)

Programmer & System Analyst

. Maintaining cardpac system for credit card based on Mainframe

ES/9000.

. Developing Credit Card System Application using COBOL language,

including analyzing and designing system.

Atma Jaya Catholic University, 3 years (1992 - 1995)

Lecture of Physics

. Teaching, making journal and instrument's research and reporting to

professor

EDUCATION AND cERTIFICATION

Master of Business Administration, major: Management - University of North

Dakota, Fargo, North Dakota - USA, 2010 ; GPA: 3.8 of 4.0

Bachelor of Electrical Engineering, major: computer science - Atma Jaya

Catholic University Jakarta ; GPA : 3.00 of 4.0

Microsoft Certified Systems Engineer 1998 (MCSE + Internet)

Microsoft Certified Systems Engineer 2000

Microsoft Certified Database Administrator 2000

Microsoft Certified Systems Administrator - Windows 2003

Microsoft Certified Systems Engineer - Windows 2003

Microsoft Certified IT Professional - Windows 2008

ACCOMPLISHMENTS

. FY06 Service Award Winner

Achieved Subsidiary Services Best Performer year 2006.

. FY05 Q4 Great People Great Performance winner

Recognized as Silent Hero in delivering the project and generate the

projects in Services Department.

. FY04 Award Winner for winning Telkomsel project.

Won a big project to migrate the entire messaging & collaboration

infrastructure of Telkomsel, the country's largest wireless operator,

to Microsoft platform, beating out incumbent Novell, Unix and Notes in

the process.

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