Customer Service Objective

***** ********* ****. ***** 713-***-****

Apt *** E-mail *******@***.***

Keisha Howell

Objective My objective is to find a career in customer service.

Education 2003 to 2006 California University Of PA

California, Pennsylvania

Business Administration

Candidate for Bachelors

Languages English

Work experience 2007-2010 Dish Network Alvin, Texas

Coach

Practice the typical responsibilities of a supervisor

in a customer care environment including: interviewing,

mentoring, coaching, giving feedback, driving results,

managing escalated calls, and employee retention.

Ensures that staff performance is in compliance with

established procedures and meets or exceeds

departmental performance standards. Ensures adequate

standards are met for attendance, payroll, performance,

documentation and other employment paperwork/ entries.

Certificates Effective Interviewing and Hiring

Basics of Communication

Leadership Development

References Robert Vargas 832-***-****

Cherelle Maness 704-***-****

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