Customer Service Sales Representative
Resume:
Dwana J. Thomas
Marietta, GA 30062
OBJECTIVE To obtain employment in a company that will afford me the
opportunity to grow, expand, and exercise my knowledge in
Project and Office Management and Administrative Support.
SKILLS Microsoft Word Microsoft Access
Microsoft Excel QuickBooks Pro
Microsoft PowerPoint Microsoft Outlook
Microsoft SharePoint Microsoft Visio
Microsoft Project Microsoft OneNote
EMPLOYMENT
HISTORY
Office Team
Atlanta, GA
Administrative Assistant
July 2010-September 2010
Responsibilities include:
. Provide administrative support and customer service
to Director and department.
. Process expense reports for four departments.
. Manage executive calendars and schedule meetings.
. Order and keep inventory of office supplies,
equipment, and furniture.
. Track consultant timesheets.
. Answer phones and distribute messages appropriately.
. Respond to emails in a timely manner.
. Collect and distribute mail.
AMERIGROUP Corporation
Virginia Beach, VA
October 2006 - February 2010
Project Coordinator II (Promotion from Project Coordinator
I)
May 2009 - February 2010
Regulatory Services
Responsibilities include:
. Serve as primary contact between AMERIGROUP and the
State.
. Providing excellent customer service to resolve
provider and member complaints.
. Provide project management support to department.
. Collect and analyze data received from business
owners to develop weekly, quarterly, and annual
reports for state submission.
. Follow up with business owners to ensure timely
filings.
. Update reporting requirements grid to be distributed
to all business owners.
. Ongoing maintenance of multiple reporting databases
to ensure information is most current and up to date.
. Maintain SharePoint site for internal use by
AMERIGROUP business owners.
Project Coordinator (Promotion from Senior Administrative
Assistant)
Implementation and Product Development/SSO, Product Development
Responsibilities include:
. Provide project management support to department.
. Attend meetings to record minutes and document
decisions/action items. Copy and distribute meeting
materials to attendees.
. Update project plans and prepare meeting agendas.
. Process and track consultant expenses for various
projects.
. Review contracts to identify unique requirements and
regulations.
. Collaborate with functional business owners to create
process workflows.
. Maintain Key Performance Indicator report to be
distributed to Senior management on a weekly basis.
. Collect weekly task reports of individuals in
department to distribute to management.
Sr. Administrative Assistant/Project Coordinator
Implementation and Product Planning
Responsibilities include:
. Develop benefit structure for new healthcare products
for Medicare and Medicaid members.
. Analyze competitor benefit programs and cost
structures.
. Provide detailed explanation of competitor benefit
programs to internal stakeholders.
. Provide administrative support to department.
. Attend meetings to record minutes and attendance.
. Update project logs and meeting agendas.
. Copy and distribute meeting materials to attendees.
. Schedule weekly meetings.
. Create and update organizational charts.
. Prepare travel arrangements.
. Process and track service requests.
. Distribute departmental mail.
. Manage Implementation Bridge Line and resolve
conflicts.
. Analyze and maintain provider and consultant
contracts.
. Maintain budget for consultant expenses and develop
monthly report.
Apple One Temporary Employment
Chesapeake, VA
July 2006-October 2006
Project Coordinator, AMERIGROUP CORPORATION
Responsibilities included:
. Collect and track timesheets for FACETS consultants.
. Collect invoices from consulting firms to be inputted
into spreadsheet.
. Track receipt of payment for consultants via Accounts
Payable.
. Attend weekly meetings to document minutes and
attendance.
. Schedule meetings.
. Update meeting materials (snapshots, open issues log,
closed issued logs, and decision logs).
. Distribute meeting materials and notices to invitees.
. Support departmental administrative needs.
Startek
Lynchburg, Virginia
January 2005-July 2006
Account Support Representative
Responsibilities include:
. Manage over 50 accounts for Qwest Communications
customers.
. Process all telecommunications related orders.
. Respond to Sales representatives and customer orders
via email.
. Provide detailed explanation of services and contract
requirements to customers.
. Prepare and file of all contracts and notifying Sales
Reps of their contract expiration dates.
. Keep electronic files of all pertinent order
information and physical files.
. Serve as liaison between Sales Representative and
Customer.
. Keep customer and Sales Representative informed of
the status of accounts.
. Complete First Bill Reviews for customer.
Bright Services
Lynchburg, Virginia
February 2004-January 2005
Staffing Recruiter-Human Resources
Responsibilities include:
. Schedule appointments to screen and interview
prospective candidates for job placement.
. Conduct interview to determine skills and
qualifications.
. Collect timesheets for processing.
. Perform criminal background checks.
. Provide potential candidates explanation of company
policies and procedures to include benefits.
. Provide detailed explanation of services and contract
requirements to clients.
. Maintain employee and client records.
. Develop an ongoing professional relationship with
clients and employees.
EDUCATION Kaplan University
Online Studies
Business Administration, B.S.
Graduation Date - October 2010
ECPI College of Technology
Virginia Beach, Virginia
Computer Systems Applications, A.A.S
Graduation Date-December 2000
AWARDS/HONORS
AMERIGROUP Corporation - 2007
Recipient of 2007 Performance Champion Award.
Considerations of the award include:
. Exhibiting exceptional performance (both
production and quality)
. Modeling the Company's Leadership Principles and
Values
. Exhibiting a superb "can-do" attitude
. Identifying with the Company's Mission
. Finding ways to make a real difference at
AMERIGROUP and for those served.
Contact this candidate