Customer Service Marketing

Michael Maiara

RESIDENTIAL LOCATION: TAMPA, FL

Phone: 813-***-**** (H) 813-***-**** (C)

E-mail: *******@********.**.***

MARKETING AND DISTRIBUTION

Advertising & Promotions Direct Mail Campaigns Customer Service

Computer Marketing

multi-talented and quality-driven professional with over 15 years as a

marketing professional with skills at the staff and management levels.

Highly focused with a talent in aligning industry/customer needs with

market opportunities. Supported large volume of marketing and production

efforts for a highly-recognized insurance company. International marketing

experience.

relevant QUALIFICATIONS

. Develops innovative marketing materials and publications to increase

customer response.

. Prepares and distributes marketing communications, illustrating

graphics and findings.

. Conducts ROI evaluations for events and similar direct mail campaigns.

. Designs the production and distribution of promotional and

informational materials.

. Manages project budgets to determine print quantities and cost

effective methods.

. Measures and assess customer and employee satisfaction.

. Forecasts and tracks marketing and sales trends, analyzing collected

data.

. Directly supervised Graphic Artists and List Processors.

. Technically skilled with Microsoft & Windows Platforms and the

following computer applications:

Microsoft Word, Excel, Access, PowerPoint, Outlook FileMaker Pro SPSS

Showcase Quark Xpress PageMaker and InDesign PeopleSoft PrintCafe

E-mail LOTUS Notes MAS 500

Relevant CORE COMPETENCIES

New Product & Service Launches Contracts & Negotiations Lead

Generation

Customer Relationship Management Executive Presentations Cross-

Functional Team Leading

Client Satisfaction Initiatives Corporate Communications

Presentation & Training

EMPLOYMENT

Event Solutions Management, Tampa, FL Director of Event Marketing

2010-Present

New York Life/AARP Operations, Tampa, FL Senior Marketing Services

Consultant 2008-2010

Response Mail Express, Tampa, FL List Supervisor/ Processor

2003-2007

Tampa Tribune, Tampa, FL Distribution Center Coordinator

2002-2003

Columbia House, New York, NY Production & Assistant Manager

1998-2001

EDUCATION

B.A., History, Rutgers University, New Brunswick, NJ

Contact this candidate