Customer Service High School

Shaleema Garnes

*** ********* ****** *******, ** 30331 973-***-**** ******.******@*****.***

Objective

To obtain a position with a company for growth and advancement opportunities that will help me

utilize as well as implement my strong customer service skills

Education

William L. Dickinson High School – College Prep. – Jersey City, NJ

Certified Sales and Marketing Specialist - American Institute of Finance - Jersey City, NJ

Professional Experience

02/10 – 10/10 Merchant Teller

Bank of America – Atlanta, GA

• Receive cash and checks for deposit

• Resolve problems or discrepancies concerning customers' accounts

• Explain, promote, and sell products

• Identify transaction mistakes when debits and credits do not balance

09/09 – 01/10 Call Center Representative

Benefeds – Kennesaw, GA

• Input client data into the system

• Enrolled clients into insurance programs

• Answered questions in reference to policies

• Redirected clients to HMO companies

08/07-01/2009 Teller/Financial Service Representative

Morgan Stanley – Jersey City, NJ

• Provide account information to clients and Financial Advisors

• Assist branch operations with customer/client resolution

• Clerical duties such as handling telephones, mailing, filing and processing forms

• Participate in marketing campaign and seminars

• Support and drive firm initiatives

References furnished upon request

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