Manager Customer Service
Resume:
DeCarol L. Gulliford
Columbus, Ohio 43232
**************@*****.***
Objective: To obtain a supervisory/management role in the food services
industry that will utilize my customer service and restaurant
management skills and experience.
Education: McDonald's College
Serve Safe Certification, 1999
West Side Senior High School, graduate 1985
Gary, Indiana
Work Experience:
Aramark Dining Services, 2009-2010
Deli specialist.
Receive sandwich orders and prepare as needed.
Resolve customer complaints in a timely manner
Sanese Services, 2008-2009
General Manager
Manage employees, assume responsibility for the day to
day of the dining hall, schedule
Employees for the shift, catering, bank deposits daily,
register, cook, report to district
Manager weekly.
Sodexho, 2006 - 2008
Lead Person/Grill Cook
Receive customer grill orders and prepare meals as
requested.
. Resolve customer complaints in a timely manner.
. Responsible for ordering all cafeteria produce on a weekly basis.
This includes taking inventory of current supplies and reviewing
the cafeteria menu for the week to determine the appropriate
quantity of produce to order.
. Provide backup for all cafeteria work stations as coverage is
needed, including, cashier, catering, Lead Cook, deli, salad bar
and dishwasher.
McDonalds Restaurants, 1999 - 2005
Swing Manager
. Manage entire restaurant to ensure achievement of service and
quality standards.
. Manage employee scheduling and time-off requests to maintain
adequate restaurant coverage.
. Responsible for all purchasing for the restaurant including all
food items and buns, paper supplies and hazardous materials
cleaning supplies. This includes performing an inventory of
current food and supplies to determine order quantities.
. Supervise employees including employee selection, performance
management and counseling, and employee termination.
. Train employees on hand-washing techniques and food safety
procedures. Monitor workplace to ensure compliance, resolve issues
as necessary.
. Resolve customer complaints in a timely manner.
. Serve Safe Certification program participant.
Burger King Restaurants, 1997 - 1999
Swing Manager
. Manage entire restaurant to ensure achievement of service and
quality standards.
. Manage employee scheduling and time-off requests to maintain
adequate restaurant coverage.
. Responsible for all purchasing for the restaurant including all
food items and buns, paper supplies and hazardous materials
cleaning supplies. This includes performing an inventory of
current supplies to determine order quantities.
. Supervise employees including employee selection, performance
management and counseling, and employee termination.
. Train employees on hand-washing techniques and food safety
procedures. Monitor workplace to ensure compliance, resolve issues
as necessary.
. Resolve customer complaints in a timely manner.
References: Available on Request
Contact this candidate