Human Resources Customer Service
Resume:
Mark Engleman
Braintree, MA 02184
*************@*****.***
Education:
M.S. Human Resources 1997
Northeastern University
Boston, MA
Awarded full academic scholarship
B.S. Psychology 1990
University of Massachusetts
Amherst, MA
Experience For the past several years I have been working as a contract consultant on the
following projects:
Hoffman Recruiters
July 2009 February 2010
Senior Consultant
Full desk recruiter managing healthcare and biotechnology candidates and clients. Clients include
Genzyme, Partners Healthcare, Tufts Medical Center, Millenium, and Quest Diagnostics. Candidates
placed include Senior Regulatory Affairs/Compliance Director, Research Scientists, Medical Technologists,
and Pharmacists
Broad Institute of MIT
Contract Recruiter /Generalist
Oct 2007 November 2008
Bio Tech
Full life cycle recruitment handling over 30 requisitions for Director level Scientific Staff, Research
Assistants, Research Scientists, Software Engineers, IT, Informatics & Computational Biologists, Finance,
and Administrative positions resulting in 100+ hires. Consult with line managers to develop recruitment
strategies, compensation, and salary negotiations. Also responsible for administration of new employee
visa process, supervise HR Representative.
Partners Healthcare/Brigham & Women’s Hospital
Contract Recruiter/Recruiter
May 2006 March 2007
Healthcare
Full life cycle Recruiter supporting Allied Health (Physician Assistants, Clinical Labs/Medical
Technologists, Phlebotomists), OR Technical Professionals (Cardiac Perfusionists, Surgical Techs,
Neuromonitoring Techs), and Finance. Carried a requisition load of 60 70 positions and have placed
approximately 200 new employees. Also responsible for internal consulting to Practice Managers,
Directors, and Vice President’s regarding recruitment, marketing/advertising, and workforce planning
strategies. Developed recruitment strategies for hard to fill positions including a 30 minute television
segment for “Careers in New England:, College Relations, marketing campaigns, and professional
networking.
TMP/Monster Worldwide
Contract Recruiter
June –October 2005
Healthcare
Client liaison and recruiter providing outsourced recruitment services to a large Metro New York medical
center. Managed over 100 requisitions including RN’s (ER/ED, OR, ICU, Telemetry, Med/Surg), Case
Managers, Nurse Managers, Physicists, Pharmacists, Allied Health, and Professional/Management
positions. Consulted with managers and hospital staff on hiring needs and recruitment strategies.
Caritas Good Samaritan Medical Center
Contract Recruiter
Healthcare
Brockton, MA
October 2004 March 2005
Responsible for full cycle recruitment including candidate sourcing, recruitment, interviews, job offers &
salary negotiations. Managed over thirty open requisitions including Nurse Managers, RN’s, Pharmacists,
Quality Assurance, Laboratory, Social Work & Mental Health, and Housekeeping personnel.
Macy’s/Federated Department Stores
Contract Recruiter/Regional HR Generalist
Retail
Boston, MA
October 2003 July 2004
Responsible for all aspects of the recruiting process including high volume recruitment, sourcing,
interviewing, hiring, and on boarding. Duties also included regional (supported five stores in New
England) HR generalist/project work including employee relations, management coaching, investigations,
progressive discipline, and performance management.
Cleary Consultants
Contract Recruiter
Boston, MA
June 2001 November 2002
Managed full cycle recruitment including job identification, sourcing, direct recruiting, interviewing, salary
negotiations, and new business development. Primary focus was financial services (certified financial
analysts, controllers, business analysts, CPA’s).
Honeywell, Inc.
Contract Recruiter
Southboro, MA
December 2000 April 2001
Provided internal recruitment and HR generalist consultation. Responsible for recruiting, screening, and
interviewing applicants for all exempt and non exempt positions (customer service, line staff, engineers,
and management). Worked with hiring managers to identify staffing needs and ensure hiring needs aligned
with business plans. Primary liaison with staffing agencies, hiring managers, and candidates. Handled
employee relations issues, and performance management counseling.
Pine Manor College
HR Consultant/Acting Director of Human Resources
Brookline, MA
May December 2000
External consultant contracted to develop, implement, and monitor all HR functions (employee relations,
HR policies and procedures, benefits & payroll management, recruitment) while conducting search for HR
director. Provided leadership and consultative guidance to President, senior staff, and faculty to ensure
timely, consistent and fair resolutions of HR issues.
Mac Gray Corporation
HR Consultant/Generalist
Cambridge, MA
December 1999 April 2000
Responsible for employee relations, benefits administration (insurance & 401K enrollment, plan
management, open enrollment, COBRA, HIPPA). Advised and counseled senior executives on employment
and human resource policies.
Liberty Mutual Insurance Company
Training Consultant
Dover, NH
February1999 October 1999
Internal business unit consultant responsible for assessing individual, departmental, and organizational
performance issues, recommending interventions, and implementing performance improvement plans.
Responsible for all stages of performance improvement and training projects including needs assessments,
training design, development, and delivery.
Human Resources Representative
Texas Instruments, Inc.
Attleboro, MA
September 1997 November 1998
Provided HR generalist services at large (5,000 employee) non union manufacturing facility.
Responsibilities included employee relations (grievance mediation, investigations, performance coaching &
discipline, policy interpretation), staffing &college recruiting, training development & delivery, and
workforce planning. Coordinated employee disability and FMLA program delivery. Represented Texas
Instruments at workers compensation and unemployment hearings.
Human Resource Associate/Intern
Lotus Development Corporation
Cambridge, MA
1995 1997
Lead project to research, develop, and implement workforce planning model. Worked closely with HR
director, consultants and line managers to assess needs, recommend plans, and begin rollout
Mental Health Counselor
Bay Cove Human Services
Boston, MA
1991 1996
Provided individual and group counseling, training, and vocational rehabilitation services at outpatient
mental health program..
Received first annual employee of the year award
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