Customer Service Quality Assurance

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Ashley M. George

*** **** ******* **.

Union Mo 63084

***********@*******.***

636-***-**** or 636-629-

2024

Education

Graduated Union High School class of 2006. 770 Independence Drive

Union, MO 63084 636-***-****

Attended East Central College. 1964 Prairie Dell Rd

Union, MO 63084 636-***-****.

Objective

To gain a position with your company and excel through positive work

ethic,

determination, and prior knowledge.

Experience

Adept Results 1571 Jefferson St. Washington MO 63090. 636-***-****

Currently working since July 2008. Adept Results is a call center for over

20 different products and services that are ordered online. I began as a

Customer Service Representative by answering incoming calls and assisting

clients with their accounts. I maintained excellent stats with answering

over 100 calls per day with an average talk time below 4 minutes per call.

I was promoted to a Quality Assurance Specialist in October 2009. I assist

CSR's with any questions. I monitor their calls and provide appropriate

feedback. I construct spreadsheets using Microsoft Excel to enter the

monitor scores and use Microsoft Word to provide the CSR's with new

scripting and updates. I also am involved with calibration, a conference

call between other call centers we are affiliated with, to ensure both

companies are using these scripting and procedures accordingly.

Quality Reward Travel 100 Jefferson Washington mo 63090. 636-239- 5740

February 2007 to October 2007. Quality Reward Travel is a call center

travel agency.

During my time at Quality Reward Travel, I answered phones, answered

clients

questions and built domestic and international travel reservations using

Worldspan.

T&T Cleaning Systems - 106 Hwy 50 W. Union MO 63084. 636-***-****

January 2006 to August 2006. During my employment I booked appointments

for customers to view demonstrations of our product, the Hyla vacuum

cleaner.

References

Donna Chambers 636-***-**** (Head of QA at Adept Results)

Grace Webb 636-***-**** (Supervisor QRT)

Melissa Winiger 314-***-**** (Co-worker)

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