Customer Service Administrative Assistant

Michelle Duque

**** ****** ***** ***#*, San Diego, CA 92139

Telephone: 1-619-***-****

Email: ********@*****.***

OBJECTIVE

A position as an Administrative Assistant

SUMMARY

•Utilize negotiation and judgement skills to determine the most appropriate solicitation for each

customer, minimize fraud

•Proficient in Microsoft office software and Internet (Word, Power Point and Excel and

Quickbooks)

•Maintains accounting records and prepares reports. Determines fund availability and propriety of

claims

•Profound ability to prepare routine administrative paperwork

•Key data and prepare batches for processing which involve sorting, alphabetizing, and running

tapes to verify hash counts and totals.

•Reconcile various expenditure reports to source documents; distribute and file financial documents

and reports.

•Prepare routine entries and post financial transactions.

•Over four years experience as a financial technician and six years experience in customer service

•Good in Multitasking

•Proficient with 10 key

•Average Typing speed 45 wpm

•Bilingual – Proficient in English and Tagalog

EXPERIENCE

Wachovia Bank, Lake Murray, CA - 619-***-****

Bank Teller - May 2009 - Mar 2010

•Responsible for accepting incoming customer service calls from Wachovia customers and

developing a rapport with them to deepen existing relationship.

•Provides customer service to Wachovia customers.

•Process deposits, withdrawals, loans and tax payments and cash order.

•Utilize negotiation and judgement skills to determine the most appropriate solicitation for each

customer, minimize fraud, while maintaining customer satisfaction

Union Bank of California, Chula Vista, CA - 619-***-**** or 619-***-****

Customer Service Representative/Bank Teller – Oct 2007 – March 2009

•Provides customer service to Union Bank customers.

•Process deposits, withdrawals, loans and tax payments and cash order.

•Solicit balance transfers from competitors, sell cash deposits into checking accounts and offer

supporting credit card products and services.

•Offer beneficial UBOC products to customers

Veteran Hospital, Spokane, WA - 509-***-****

Physical Therapy Front Desk/Patient Service Representative Mar 2007 – Jul 2007

•Responsible for attending to customers in the P.T. front desk.

•Answer patients questions, schedule appointments and responsible for answering incoming calls

and organizing mail

•Helping with product inventory and ordering products.

Fairchild Air Force Base, Spokane, WA 509-***-****

Accounting Clerk – Dec 2002 – Dec 2006

•Provides customer service for military and civilian personnel.

•Maintains accounting records and prepares reports.

•Prepare routine entries and post financial transactions

•Key data and prepare batches for processing which involve sorting, alphabetizing, and running

tapes to verify hash counts and totals

•Determines fund availability and propriety of claims

•Accepted and processed customer deposits and loan payments.

•Prepares, verifies, computes and processes, and audits pay transactions for military and civilian

personnel. Maintains accounting records and prepares reports.

•Interprets and supplements financial directives.

•Determines fund availability and propriety of claims. Accounts for cash and checks, and other

negotiable instruments.

•Implements fraud prevention measures.

•Secured the financial institution daily.

EDUCATION

Associates in Financial Management – Community College of the Air Force, Oct 2007

Certified Nursing Assistant - Oct 2008

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