Post Job Free

Resume

Sign in

Administrative Assistant Customer Service

Location:
Dallas, GA, 30157
Posted:
December 09, 2010

Contact this candidate

Resume:

Teresa Headrick

** *** ***** ***** *** ***

Dallas, Georgia 30157

770-***-****

A highly equipped Administrative Assistant with experience in performing a

variety of administrative and staff support duties for a specified

department, which requires a range of knowledge and skills of

organizational procedures and policies; directing and assisting visitors,

and resolving administrative problems and inquiries; composing, editing,

filing, reports and preparing a range of administrative documents.

September 2010 - Current Kelly Temp Services

Mercy Senior Care

212 West Third Street

P.O. Box 866

Rome, Georgia

706-***-****

May 2007 - June 2010 West Cobb Senior

Center

3295 Dallas Highway

Powder Springs Georgia

Administrative Specialist I

770-***-****

June 2006 - May 2007 Cobb County Juvenile

Country Service Parkway

Marietta Georgia

Judicial Admin Tech

770-***-****

2005 - 2006 Woodland Ridge Assisted

Living

Smyrna Georgia

Move In Coordinator

(770)

2006-2006 Delmar Garden

Smyrna Georgia

Receptionist

770-***-****

1998-2005 Service Industries

Hiram Georgia

Administrative Assistant

Closed

1994 - 1997 Georgia Mental Health

Institute

Atlanta Georgia

Senior Secretary/Program Assistant

Closed

Education: 2009- Current - Chattahoochee Technical College,

Dallas Georgia - Criminal Justice

FEMA - Certificate of Achievement

1990 - McEachern High School, Powder Springs, Georgia

Volunteer Services: 2000-2007 Boys Scout of America

Cub Scout Leader & Asst. Cubmaster and Cubmaster

< Communicates/Coordinates/Supports - providing

administrative/secretarial support and relieves management staff of

routine administrative tasks, keep management informed of significant

matters, supports supervisor, employees, volunteers, attorney,

caseworks, judges, department heads, contractors, vendors, customer,

the public and other individuals as needed to coordinate work

activities, review status, exchange information or resolve problem,

maintains confidentially of departmental documentation and issues,

make arrangements for meeting, travel, accommodations, conference,,

documentation or other information, attends weekly/monthly training

classes, assisted with special events (Health Fair, Older American

Month, Mow's, Senior Games, Blood Drives, Christmas Events, &

Workshops), schedule employee's for workshops/functions, supervise re-

placement employees and volunteers, processes documentation for

personnel, payroll, review timesheets, prepared monthly/weekly

reports, maintain records, emergency forms, trip registration,

calendars, activities schedule, posts internal job opening, Human

Resources policies and procedures, distribute monthly invoices,

employee leave balance, flyers, promotional material, lists, logs,

notices, schedules, calendars, attendance recorders, reports, various

forms, incident/accident reports, agendas, inventory, charts, graphs,

spreadsheet and word processing, database, desktop publishing, e-mail,

internet, and other computer programs, legal documents, court

documents, investigative reports. Proficient with Micosoft Word,

Excel, Access, PowerPoint

< Customer Service - Good judgment excellent organizational skills and

ability to prioritize work. Able to interact and sensitively assist

persons in-person, by telephone, or by mail, provides information or

assistance regarding department/division services, activities, forms,

procedures, fees, or other issues, receives and or disseminated

forms/documentation response to routine questions/complaints,

researches problems and initiates problem resolution, refers

complaints/problems to appropriate personnel, greets visitors,

knowledge of the local community, ascertains nature of business

directs callers/visitors to appropriate personnel, records/relays

messages, responds to requests for service/assistance, retrieves

message from voice mail or answering machine, initiates and returns

calls as necessary.

< Accounts Payable/Receivable - receives moneys in payment of various

fees, fines, prepares weekly deposits, records transactions, issues

receipts and forwards revenues to appropriate department heads, in

accordance with department polices & procedures. Prepare invoices to

customer, check current prices on inventory, assisted with accounts

payable & receivable, monitors and approved payments for vendors,

negotiate all past due accounts, responds to billing inquiries,

assists with budget preparation, monitors, maintains balances for all

accounts, accepts fees/deposit and process completed applications,

maintains and monitors petty cash fund.

< Process documentation pertaining to purchasing, obtains price quotes

for potential purchases, prepare purchase orders and enters purchasing

data into computer, review invoices, purchase orders, or other

documents for accuracy, assigns proper accountian/dudgetary codes,

obtains proper signatures and forward to department heads, inventory

of supplies, forms, researches, complies data, prepares reports,

performs data entry functions by keying data into computer system;

enters, retrieves, reviews or modifies data in computer database,

verifies accuracy of entered data and make correction, develops

databases and computerized reports, ensure that all publication/forms

were up to date with current information.

< Office Equipment - Knowledge of basic office procedures, operates fax

machine to send/receive documentation, distributes/delivers incoming

faxes, incoming/outgoing mail or other documentation to appropriate

personnel, sorts organizes, open, and distributes, sign for incoming

packages and delivers to appropriate personnel, subpoenas, copies,

and reports, correspondence, schedule, or other documentation,

operates a personal computer, scanner, telephone, shredder, general

office equipment, printers, two-way radio or other equipment as

necessary to complete essential functions.



Contact this candidate