Administrative Assistant Customer Service
Resume:
Teresa Headrick
Dallas, Georgia 30157
A highly equipped Administrative Assistant with experience in performing a
variety of administrative and staff support duties for a specified
department, which requires a range of knowledge and skills of
organizational procedures and policies; directing and assisting visitors,
and resolving administrative problems and inquiries; composing, editing,
filing, reports and preparing a range of administrative documents.
September 2010 - Current Kelly Temp Services
Mercy Senior Care
212 West Third Street
P.O. Box 866
Rome, Georgia
May 2007 - June 2010 West Cobb Senior
Center
3295 Dallas Highway
Powder Springs Georgia
Administrative Specialist I
June 2006 - May 2007 Cobb County Juvenile
Country Service Parkway
Marietta Georgia
Judicial Admin Tech
2005 - 2006 Woodland Ridge Assisted
Living
Smyrna Georgia
Move In Coordinator
(770)
2006-2006 Delmar Garden
Smyrna Georgia
Receptionist
1998-2005 Service Industries
Hiram Georgia
Administrative Assistant
Closed
1994 - 1997 Georgia Mental Health
Institute
Atlanta Georgia
Senior Secretary/Program Assistant
Closed
Education: 2009- Current - Chattahoochee Technical College,
Dallas Georgia - Criminal Justice
FEMA - Certificate of Achievement
1990 - McEachern High School, Powder Springs, Georgia
Volunteer Services: 2000-2007 Boys Scout of America
Cub Scout Leader & Asst. Cubmaster and Cubmaster
< Communicates/Coordinates/Supports - providing
administrative/secretarial support and relieves management staff of
routine administrative tasks, keep management informed of significant
matters, supports supervisor, employees, volunteers, attorney,
caseworks, judges, department heads, contractors, vendors, customer,
the public and other individuals as needed to coordinate work
activities, review status, exchange information or resolve problem,
maintains confidentially of departmental documentation and issues,
make arrangements for meeting, travel, accommodations, conference,,
documentation or other information, attends weekly/monthly training
classes, assisted with special events (Health Fair, Older American
Month, Mow's, Senior Games, Blood Drives, Christmas Events, &
Workshops), schedule employee's for workshops/functions, supervise re-
placement employees and volunteers, processes documentation for
personnel, payroll, review timesheets, prepared monthly/weekly
reports, maintain records, emergency forms, trip registration,
calendars, activities schedule, posts internal job opening, Human
Resources policies and procedures, distribute monthly invoices,
employee leave balance, flyers, promotional material, lists, logs,
notices, schedules, calendars, attendance recorders, reports, various
forms, incident/accident reports, agendas, inventory, charts, graphs,
spreadsheet and word processing, database, desktop publishing, e-mail,
internet, and other computer programs, legal documents, court
documents, investigative reports. Proficient with Micosoft Word,
Excel, Access, PowerPoint
< Customer Service - Good judgment excellent organizational skills and
ability to prioritize work. Able to interact and sensitively assist
persons in-person, by telephone, or by mail, provides information or
assistance regarding department/division services, activities, forms,
procedures, fees, or other issues, receives and or disseminated
forms/documentation response to routine questions/complaints,
researches problems and initiates problem resolution, refers
complaints/problems to appropriate personnel, greets visitors,
knowledge of the local community, ascertains nature of business
directs callers/visitors to appropriate personnel, records/relays
messages, responds to requests for service/assistance, retrieves
message from voice mail or answering machine, initiates and returns
calls as necessary.
< Accounts Payable/Receivable - receives moneys in payment of various
fees, fines, prepares weekly deposits, records transactions, issues
receipts and forwards revenues to appropriate department heads, in
accordance with department polices & procedures. Prepare invoices to
customer, check current prices on inventory, assisted with accounts
payable & receivable, monitors and approved payments for vendors,
negotiate all past due accounts, responds to billing inquiries,
assists with budget preparation, monitors, maintains balances for all
accounts, accepts fees/deposit and process completed applications,
maintains and monitors petty cash fund.
< Process documentation pertaining to purchasing, obtains price quotes
for potential purchases, prepare purchase orders and enters purchasing
data into computer, review invoices, purchase orders, or other
documents for accuracy, assigns proper accountian/dudgetary codes,
obtains proper signatures and forward to department heads, inventory
of supplies, forms, researches, complies data, prepares reports,
performs data entry functions by keying data into computer system;
enters, retrieves, reviews or modifies data in computer database,
verifies accuracy of entered data and make correction, develops
databases and computerized reports, ensure that all publication/forms
were up to date with current information.
< Office Equipment - Knowledge of basic office procedures, operates fax
machine to send/receive documentation, distributes/delivers incoming
faxes, incoming/outgoing mail or other documentation to appropriate
personnel, sorts organizes, open, and distributes, sign for incoming
packages and delivers to appropriate personnel, subpoenas, copies,
and reports, correspondence, schedule, or other documentation,
operates a personal computer, scanner, telephone, shredder, general
office equipment, printers, two-way radio or other equipment as
necessary to complete essential functions.
Contact this candidate