Customer Service Quality Control

Tammy Sharp

**** *********** *****, ***** **** CA 95401

(T) 707-***-**** (C) 707-***-**** (E) ***********@*******.***

Professional Summary

Results driven professional, demonstrating strong leadership and underwriting skills

in the insurance industry. Extensive knowledge of underwriting guidelines and

practices, with a proven record of success. Awarded high achievement honor for

premier customer service.

Skill Highlights

Proven track record in execution Excellent verbal and written

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and management of work flow communication skills

plans for underwriting teams Highly organized with ability to

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Development of Quality Control manage multiple projects

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measurements for all underwriting simultaneously

teams

Proficient in State Farm Errors &

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Omissions insurance and

products

Work Experience

State Farm Insurance Company Rohnert Park, CA

02/2003 - 11/2010

Commercial Accountant Underwriter

0● Risk analysis for all areas of commercial applications to ensure quality

business and profitable growth

0● Built strategic alliances with underwriting teams that resulted in better work

performance and higher production

0● Rolled out new electronic application system, which created greater

efficiencies

0● Created quality review plan for Auditors to ensure accuracy and

completeness

0● Launched departmental communications for new underwriting procedures

0● Defined strategy and business plan for underwriters and agency partners

0● Leader of work flow committee for Audit Underwriting team

State Farm Insurance Company Rohnert Park, CA

01/1996 - 02/2003

Premium Auditor

High level of collaboration with the audit staff and loss prevention team.

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Audited and analyzed insureds business operations

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Reviewed monthly tax and wage reports (employee tax summary)

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Analysis of workers compensation rating and classification structures

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Performed detailed reports and written communications to the Workers

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Compensation Rating Bureau of California

Education

1995 Sonoma State University, Cotati, CA

Bachelor of Arts

Business Management - Emphasis on Finance

1990 Santa Rosa Junior College, Santa Rosa, CA

Associate of Arts - Liberal Arts

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