Technician Engineer

NEIL L. LITTLE

919-***-**** *** Dewar Street

********@**********.***

Fuquay Varina, NC 27526

Objective

A position for a skilled Unix Systems Administrator, who excels proven

analytical, evaluative, and problem-solving abilities, providing a customer

support remote, SAN/NAS storage, and technical proficiency of multiple

operating systems including UNIX (*nix), Linux, and Windows.

Work Experience

Programmer Technical Analyst, Gulf Stream Communications, Wake Forest, NC

2004-2008

. Created an effective, low cost network infrastructure using best

practices, open source platforms and applications.

. As primary IT support, created, designed configured and maintained

internetwork, VPN, LDAP, subnets, firewalls, and intrusion detection

monitoring.

. Skilled in building, installing and configuration of multiple

operating systems, more than 10 years, including UNIX, and Linux (Red

Hat/Fedora, Ubuntu, Debian), Windows, OSX, as well as backup and

system recovery.

. Wrote detailed shell scripts (sh, Bourne, bash, Perl) and Java

components for system automation, Web sites, and for training modules

and web based video presentations.

. Installed, configured and maintained a LAMP stack, Mail (MTA), and

DNS.

. Developed a cheap modified embedded device for use as content and edge

servers for streaming using a Cisco ISR router with a WLAN interface

for use with Cisco DMS and Digital Signage products.

. Configured and installed virtual machines (Vmware) in conjunction with

Cisco products

. Developed processes for deployment of inexpensive modified embedded

devices for use as a WiFi hot-spot used in tandem with Cisco Digital

Signage deployments.

. Provided budget conscious proposals, specifications and support for

completion of client multimedia projects. Digitize, edit and assemble

audio, and video clips.

Preventative Maintenance Technician, Sears Roebuck, Cary, NC

2003-2006

. Maintained repair inventory that allowed customers satisfaction with

minimal returns.

. Responsible for store physical plant, support of staff, and sales

floor, including point of sale system, and unloading of inventory

replenishment trucks.

Network Engineer, Verizon Business, Cary, NC

1998- 2002

. As a group leader performed triage for customer repair tickets

exceeding repair center's service level agreement.

. Implemented tools and processes for LNP issues that became the

standard for all repair groups.

. Developed processes and implemented tools used by all repair groups to

resolve CALLER-ID issues in company network.

. Act as liaison, in a technical call center, to identify, troubleshoot,

resolve Frame-relay, ISDN, Fractional T1, T1s, and DS3 problems and

coordinate maintenance activities, monitoring systems and capacity

planning in support of digital and analog services for local service

customers.

. Perform remote testing of data and voice circuits with field and telco

carriers to identify, and resolve customer problems.

System Technician, Verizon Wireless, Raleigh, NC

1990-1998

. Awarded commendation for efficient recovery of a catastrophic failure

of network infrastructure.

. Presented with annual award for efficient build out and cut over of a

new MTSO center.

. Awarded an annual commendation for recovery of network infrastructure

during hurricane Fran.

. Acted as content expert and training for team members.

. Maintain cellular radio equipment, cellular base station facilities,

and switching equipment.

. Responded to MTSO and cell site alarms. Resolve T1, and DS3 problems

with network configurations and associated hardware.

EDUCATION

AS, Electronic Engineering Technology (1year), Wake Technical Community

College, Raleigh, NC

All night classes working 40 hours a week.

Diploma, Electronic Technician, Devry University, Atlanta, GA

ACTIVITIES

Licensed Amateur Radio Operator (Advanced), Trained National Weather

Service (Skywarn) Severe Weather Spotter

Triangle Linux Users Group, Modifying embedded devices

NEIL L. LITTLE

Technical Addendum

Category Experience Level

Networking:

Cisco Routers, Cisco IOS. Skilled

HTTP, TCP/IP, UDP, ICMP, FTP, VPN, SSH, DNS, SMTP, SNMP. Skilled

IGRP, OSPF, ARP, RIP, SIP Intermediate

OSI model, VoIP, H.323 SIP MGCP. Intermediate

Wireshark, KISMET (IDS Applications) Skilled

Operating Systems:

MS DOS, Windows 95, 98SE, NT, 2k, XP. Expert

UNIX, Linux (Red Hat/Fedora, Ubuntu, Debian), Free BSD, Solaris.

Skilled

Mac OSX Skilled

Virtualization (qemu, kvm, xen, VMware)

Intermediate

Applications:

3270 emulation, PUTTY, VNC Expert

MS Office Suite, Open Office Suite. Skilled

Adobe: Dream Weaver MX, Fireworks, Illustrator, Photoshop, Skilled

Premier Pro. Knowledgeable

Media100(Mac). Skilled

Trainersoft Expert

Sound Forge. Skilled

Web Technologies:

Apache (HTTPD), MySQL, (LAMP stack) Skilled

SendMail, Postfix Skilled

Samba, DNS/BIND, LDAP, OpenVPN, OpenSSL Knowledgeable

Programming Languages:

bash, sh, csh (shell scripting) Skilled

BASIC, C, C++, Pascal, PHP, PERL, JavaScript Knowledgeable

Wireless (RF):

WiFi: 802.11a/b/g WEP WPA/2 TKIP AES DES Skilled

HF/VHF/UHF RF propagation and transmission lines. Expert

Cellular: NAMPS, CDMA, CDPD, Cellular Base Stations (Nortel) Expert

Cellular Switches: Nortel (DMS250 Supernode), Motorola (EMX2500) Expert

Microwave Transport: Alcatel, Harris-Farinon. Expert

Telephony:

Telephone Translations, Local Number Portability (LNP), LRN, E-911

Expert

Capacity Planning: CCS, Erlang. Skilled

Switches: Nortel DMS 100, 250, 500, Siemens EWSD, Expert

Lucent 5ESS, Ericsson AXE10, Skilled

Provisioning: Cellular base stations (Nortel), Trunks, Lines, ISDN PRI.

Expert

Transport: DS0, DS1(T1), DS3 (T3), OC3, HDSL, SONET, Expert

Fractional T1s, ISDN (BRI/PRI), POTS Expert

Frame Relay: CIR, PVC, DLC, DLCI, FRAD. Skilled

AIN/SS7: SCCP, TUP, ISUP, TCAP, IS-41, WIN Skilled

Digital Cross Connect: Alcatel 1631SX, Tellabs 5320L. Expert

Test Equipment:

Tektronix 1502c Metallic TDR Cable Tester, J2300C Agilent Advisor,

Expert

Tektronix/INet Spectra, Geoprobe, Skilled

IFR1200S/1600, Sage 930A/950, Acterna/TTC Tberd 209A. Expert

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