Customer Service Manager
Resume:
MARIO JACKSON
***************@*****.***
Mailing Address: Permanent Address:
**** ******* ***** **. **** Terrace Hills Dr.
Birmingham, AL 35242 Birmingham, AL 35242
OBJECTIVE:
Motivated Business Professional, seeking a challenging opportunity that will allow professional
development and further enhance my business knowledge.
EDUCATION:
Tuskegee University – Tuskegee, AL Jones International University
Brimmer College of Business College of Business
Major: Business Administration Major: MBA
Graduation Date: May 9, 2010 Graduation Date: May 2012
WORK EXPERIENCE:
Wells Fargo Birmingham, Alabama
Customer Service Jan. 2010-Present
Processes customer transactions within established guidelines.
Duties may include safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign
currency and night drop.
Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and
products for Wells Fargo partners, provides excellent customer service.
Tuskegee University Tuskegee, Alabama
Controller’s Office Jan. 2006 – Dec 2009
Utilized Quick Books software suite to allocate and transfer funds to pay 65% of outside vendors.
Reconciled/adjusted petty cash balance sheets.
Updated journal ledgers; kept files in accounts payable in chronological order.
Responsible for accounting policies and procedures involving the maintenance of a precise
general ledger, analysis of balance sheet accounts, and management financial reporting.
Under general supervision, and occasional direct supervision, performs assignments requiring
experience and knowledge of standard concepts within their field.
Displays core job competencies by analyzing possible solutions using standard procedures while
developing advanced skills.
Working under the supervision of the Business Unit Controller and the Accounting & Reporting
Manager, routine duties of this position included journal entry preparation, account analysis, monthly
close activities, account reconciliations, job cost report reconciliation, SOX compliance and
preparation of financial reports.
Goody’s Clothing Store Montgomery, Alabama
Assistant Store Manager May 2005- Aug 2009
Assist Store Manager in the overall operations, maintenance, and morale of the store with
an ongoing commitment to the development of all associates.
Coordinates store operations by organizing priorities to accomplish sales and profit goals
as written by the Store Manager.
Trains associates using company provided training material regarding product knowledge,
store operations, performance goals, loss prevention and merchandise presentation.
Think strategically and drive the business to company standards.
Prioritize, plan, delegate, administrate and adapt to business needs.
Maximize inventory, cash control and loss prevention techniques.
Create and execute company action plans to increase sales and profits and reduce shrink.
Apply and teach effective selling strategies and supervisory practices.
Network, recruit, assess and hire qualified candidates.
Me & My Brother’s Production Co. Valley, Alabama
Vice President Jan. 2007 - Present
Oversee daily operations; negotiate venues, sponsorships and talent scouting
Organize staffing and record bookkeeping for all events
Successfully planned over five major and various small events for audiences from 100 to 1,500
people
DH Supply Co. Doraville, Georgia
Head of Electrical Wire Department Aug. 2004 –
Dec 2005
Responsible for overseeing electrical work of staff and maintain a safe working environment
Operated fork lift to transport reels of 1000 ft. wire at various job sites
Managed inventory; kept adequate stock levels to maximize holding cost/distribution efficiency
EXTRACURRICULAR ACTIVITIES:
Chairman – Georgia Club
Captain – Tuskegee University Football Team
TECHNOLOGICAL SKILL:
Proficient user of Microsoft Office Suite
Advanced user of Quick Book software Suite
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