Project Manager Management

Elizabeth Sertell

*** *. ******* ***. abh06x@r.postjobfree.com Mobile: 614-***-****

Columbus, OH 43214

Education

Master of Social Work - THE OHIO STATE UNIVERSITY, Columbus, OH (2012)

Master of Business Administration - TEXAS WOMAN'S UNIVERSITY, Denton, TX

Bachelor of Science in Communication - OHIO UNIVERSITY, Athens, OH

Certificate, Women's and Gender Studies - OHIO UNIVERSITY, Athens, OH

Executive Summary

Non-Profit Experience: Management Background:

Several years of experience in Offer MBA, experience within Fortune

supporting goals of community-based 500 Company, and skills in project

social service agencies through management, with awareness of diversity

advocacy, leadership and participatory issues' including a certificate in

roles. women's and gender studies.

Gained understanding of unique Recognized for ability to plan,

organizational needs and objectives, implement, and develop solutions that

including the importance of managing produce positive change.

resources and building relationships.

Relevant Experience

Classroom Instructor: New Directions Career Center

. Classroom Instructor, 2008-Present - Assist individuals, mainly women,

to transition from domestic violence situations, homelessness,

substance abuse and illiteracy to attain economic self-sufficiency

through career counseling and life skills development. Empower clients

to remove barriers that hinder progress by teaching a variety courses

including "Communication and Assertiveness", "Effective Career Goal

Setting", "Workplace Cultural Diversity", and "Healthy Boundaries in

Relationships".

Board Member/Volunteer: Quinta Terra

. Board Member, 2006-Present; Volunteer 2002-Present - Assist in

facilitation of educational resource centers in Africa and South

America, including fundraising efforts. Main area areas of focus

include international development through education and traveling to

deliver needed items in the Dominican Republic and Uganda.

Volunteer: Big Brothers, Big Sisters of Central Ohio

. Volunteer Big Sister, 2008-2010 Participate in a community-based

mentor program meeting 1-2x/month with 12 year old within the

community. Attended training classes and Project Mentor programs.

Volunteer: Global Volunteers Service Program

. Volunteer Instructor As a 2008 Volunteers for Prosperity Service

Program grant recipient, participated in 2-week intensive volunteer

experience in the Cook Islands, South Pacific.

- Cook Islands National Council of Women: Met with 10 local

leaders and instructed/provided feedback for 5 leadership

training workshops focusing on communication & assertiveness and

public speaking, including 8 local women and 6 children at a

community child welfare clinic.

- Pan Pacific South East Asia Women's Association (PPSEAWA):

Helped initiate and prepare 2 workshops for community leaders to

promote peace in the home, community and world.

- Cook Islands Red Cross: Participated and provided feedback in a

3-day Red Cross Counseling Training Program presented to 10 Cook

Islands youth (ages 18-35) on peer counseling and HIV training.

- Cook Islands Prison: Closely worked with two local men to

improve English reading and writing skills for successful

transition into gainful employment.

Volunteer: Junior Achievement

. Volunteer Instructor Taught class of 32 students (ages 11-13) on key

economic/workforce issues through seminars in resume writing,

interviewing, job applications, and finance management.

Volunteer: Red Cross

. Shelter Volunteer - Worked on-site at Dallas, Texas-area shelters

during Hurricane Katrina and Hurricane Rita evacuations. Conducted

needs analysis, including referrals for transition to permanent

housing. Distributed meals, clothing and basic necessities. Assisted

with registration and applications for financial assistance.

. Disaster Service Training - Trained on various topics that included

History of the American Red Cross, Disaster Relief and Its Effects on

Individuals, Disaster Coordination, Disaster Action, Shelter

Operation, and Mass Care. Coordinated multiple activities, including

transition of families from temporary to permanent housing.

Professional Experience

VERIZON COMMUNICATIONS - Hilliard, OH 1999 - 2009

Project Manager

Project Manager specializing in up to 80 foreign countries in European,

Middle Eastern and African regions. Coordinated across multiple

organizations to resolve quality, cost and pricing concerns. Administered

contract management. Resolved concerns related to quality and cost.

As Project Manager, served as leader and point of contact for Verizon

Business in 27 foreign countries. Further business growth initiatives in

global markets for European and Middle Eastern regions. Trained and

mentored team of 11.

. Performance Recognition - Earned excellent evaluations for performance

throughout tenure:

- Problem Solving - "Beth makes sound business decisions...she

effectively uses her experience and analytical skills to aid in

problem identification she has overcome many obstacles in her

day-to-day work and has stayed on track in guiding the

organization to meeting its objectives."

- Organizational Leadership -"Beth displays numerous leadership

skills...she has a great working relationship with her co-

workers and is looked to for assistance and guidance... is

heavily depended upon by her management team."

- Overall Evaluation -"Beth has had an outstanding year...she has

made many contributions to organization...she is a true asset to

the company."

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