Sales Customer Service
Resume:
Paul Bertolini
*** ********* ****, ******, ** ***14 **************@*****.***
SUMMARY
An experienced Manager with proven abilities in team leadership, customer
management, project management, financial forecasting, and operations
management. Considered to be highly motivated with excellent problem
solving and communication skills, a broad array of experience, and a
passion to motivate and inspire individuals to succeed.
PROFESSIONAL EXPERIENCE
1 DOUGLAS WILSON COMPANIES - Atlanta, GA December 2006 - June 2010
2 Regional Director - Workout/Receivership
Managed active projects as Receiver Representative and Asset Manager in the
Southeast region. Client groups included institutional lenders,
developers, marketing companies, and management companies.
Created cash flow projections and budgets to track and analyze the
financial strength of each project.
Reviewed, analyzed and reported on monthly financial statements for the
various residential and commercial projects.
Managed liquidation of several multimillion dollar builders, including the
completion of construction, the reduction of staff, the disposition of
assets, the settlement of vendor payments and all legal matters, and the
management of the financial health of the companies.
Coordinated the take over of new projects in the Southeast including
staffing, operations, marketing, and finance.
Responsible for oversight of contractors and vendors to finish construction
of single-family and multifamily housing and renovation projects.
Reviewed and approved marketing material including advertisements, direct
mail pieces, brochures, signage, etc.
Responsible for the creation and presentation of periodic reports to lender
groups, banks, and owners.
Managed various asset classes including single-family home builders,
condominium developments, office developments, and land developments.
3
4 JULIAN LECRAW & CO., LLC - Atlanta, GA
5 Sales & Marketing Manager
February 2006 - September 2006
Managed all sales and marketing activities for condominium projects in the
Southeast. Client groups included sales agents, advertising agencies, web
marketing groups, promotion marketing companies, and broker offices.
Created and implemented the overall marketing budget including advertising
costs, promotional materials, and sales office operation.
Responsible for forecasting condominium project proceeds in order to
maximize profit while balancing the velocity of sales.
Generated market comp study reports to keep abreast of the competition in
the market of each condominium.
Managed sales teams of five to ten sales professionals on each project to
ensure proper marketing and sales of condominiums.
Approved advertising creative and copy for all ads, direct mail pieces, and
marketing brochures.
Negotiated sales contracts for condominium sales, balancing the needs of
the developer with the needs of the buyer.
Coordinated home closings with the closing attorney, mortgage lender, and
sales agents.
6
7 Operations Director August 2002 - January 2006
Managed due diligence, construction, on-site and legal operations,
budgeting and forecasting, and property management activities for eight
different condominium projects.
Developed and administered project management schedules related to the
interior unit construction, capital improvements, and the progressive move
out schedule of existing renters.
Responsible for the management of leasing and operation teams for each
project of ten to twenty professionals including hiring and firing,
coaching plans, and ensuring effective and efficient completion of
projects.
Supervised the capital improvement projects which consisted of working
closely with architects, general contractors, and surveyors.
Effectively balanced the move out schedule of renters in order to maximize
rental income with the need for vacant units to convert into condominiums.
Initiated and managed the start-up plans for the condominium projects,
including initial drafting of Condominium Documents, Operations Financial
Projection, unit construction strategy, HOA budgets, and hiring of on-site
personnel.
Managed on-site operations teams consisting of ten to fifteen associates
per project.
Collaborated with the Marketing Managers to create and execute the most
efficient conversion possible.
Managed each Home Owners Association as President, including creating
annual budgets, supervising the collection of dues, and transitioning the
Association to the owners at the end of each project.
8
9 IT Support Specialist May 1999 - July 2002
Provided hardware and software support for over 30 leasing offices and over
70 corporate employees.
Assisted in the administration of the computer network, email system,
accounting software, and applications.
Assisted in the transition of the computer network from a one-server system
to a multi-server Windows 2000 based network including a SQL database and
terminal server.
Awarded the 2000 Home Office Associate of the Year award.
COMPUSA, Atlanta, GA December 1998 - April 1999
10 Corporate Account Manager
Created new business with cold calling and networking in the information
technology industry.
Serviced existing accounts with exceptional customer service and follow up.
SPI, Inc., Dallas, TX March 1998 - October 1998
SPI, Inc was a sports marketing company responsible for the marketing,
execution, and management of several amateur sports tournaments, including
Hoop-it-Up.
Gatorade Marketing Coordinator - Hoop-it-Up
Created and executed a strategy to market Gatorade to the participants and
guests of the Hoop-it-Up basketball tournament in cities throughout the
United States.
Managed teams in each city to effectively support Gatorade stations
throughout the tournament.
FORT WORTH FIRE, Fort Worth, TX May 1996 - February 1998
Account Executive
Increased season ticket sales by 30% during the first year with the front
office.
Managed Ticket Operations for team during each game, including managing
ticket sellers, handling customer service requests, and providing financial
and operational reporting to General Manager for each game day ticket
sales.
EDUCATION
Bachelor of Business Administration, Marketing, Texas Christian University
SKILLS
Proficient in Microsoft Excel, Word, Outlook, Project, Publisher,
PowerPoint, Adobe Acrobat
Proficient in problem solving.
Proficient in Property Management software such as MRI and Yardi.
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