Manager Training

Christopher J. Ziomek

**** *** **** ******* ( Columbia MD 21045 ( 240-***-**** (

*********@*****.***

Organizational Change Manager

Highly talented Business Transformation and Organizational Change Manager

with expertise in the development of sophisticated workforce transition

strategies. Over 8 years experience as an Organizational Change and

Training Manager specializing in large ERP Implementations, within the

Federal Sector of the United States Government. Successfully delivered

large scale, full life-cycle implementation projects from initiation to

production rollout. Skilled in finalizing client control structures,

performing risk analysis and mitigation, and developing operationally

effective policies and procedures.

Core competencies include:

Blended & Web-based Training Communications

Change Management Workforce Transition

Executive Briefings Project Management

Leadership Alignment Strategic Thinking

Team Leadership Client Relations

Credentials:

. PMP Certification In Progress

. Secret Security Clearance February 2010

. Yale School of Management Certificate - March 2009

Professional Experience

Change Management Specialist, TeraThink, Contracted to Department of State,

December 2009 - Present

Successfully managed multiple large-scale web-based software

implementations simultaneously throughout project life cycle, and

implemented Change Management initiatives to improve implementation

procedures and standards.

. Implemented the training and communications activities pertaining to

three unique HR PeopleSoft application improvement initiatives.

. Developed overall blended training strategy for the Bureau of Human

Resources within the Department of State.

. Developed a toolkit comprised of numerous templates and tools for

planning, performing and sustainment of the full scope of change

management work.

Change Management Manager, Deloitte, Contracted to Department of Health and

Human Services,

April 2009 - December 2009

Led the Change Management activities regarding the GovTrip implementation

at the National Institutes of Health (NIH). Led 18 consultants and

trainers thru the Workforce Transition, Communications and Training phases

of the implementation. Managed the day-to-day activities budgeted over $1

M. Project was implemented on time and within budget.

Selected accomplishments:

Communication

. Managed the implementation of the Communication strategy and outreach

plans across the 27 Institutes and Centers within NIH.

Training

. Led a team of 14 professional trainers who implemented a blended

training strategy (Web-based and Instructor-Led) for GovTrip which

included the roll out to 2500 end users.

Workforce Transition

. Directed the workforce transition activities which included conducting

a Workforce Impact Assessment, which documented the "AS IS" to "TO BE"

of the implementation

Change Management Manager, BearingPoint, Contracted to Department of Health

and Human Services,

Nov 2007 - April 2009

Led the Change Management team of 15 BearingPoint consultants involved in

the activities related to Communications, Training, Leadership Alignment

and Workforce Transition for an Oracle Federal Financials iProcurement and

PRISM integration at the Department of Health and Human Services.

Activities spanned the full life-cycle of the system implementation

including assessment, analysis, research, design, and development of

technology strategies and solutions. Managing the day-to-day activities

budgeted over $6 M. The project was implemented on time and under budget.

Selected accomplishments:

Communication

. Supervised the development of a stakeholder analysis strategy for the

implementation to determine the Basis of the Communication strategy.

. Managed the development of the Communication strategy and outreach

plans across the 35 Finance and 10 Acquisition offices with HHS.

Training

. Led a team of 8 training specialists who developed and implemented a

blended training strategy (Web-based and Instructor-Led) approach for

the implementation which included the roll out to 2000 IProcurement

and 500 PRISM end users dispersed throughout the United States.

Leadership Alignment

. Supervised the team members who completed an organizational wide

analysis and implemented a full leadership alignment strategy.

Workforce Transition

. Directed and oversaw the workforce transition team which included

conducting a Organizational Impact Analysis (OIA), implementing a

workforce transition strategy and facilitating "AS IS" to "TO BE"

functional team meetings.

Business Transformation Lead, BearingPoint, Contracted to Department of

Health and Human Services, Jan - 2006 - Nov 2007

Managed the business transformation activities for a large scale, multi-

organization system implementation of Oracle Federal Financials, for the

U.S. Department of Health and Human Services. The system implementation,

the Unified Financial Management System (UFMS) replaced five legacy

accounting systems that were used by four major operating divisions of HHS,

including seven component agencies serviced by one operating division. The

6 year, $170M effort was incrementally deployed at HHS operating divisions

and completed in October 2007. It is currently operational at the Centers

for Disease Control and Prevention (CDC), the Food and Drug Administration

(FDA), Program Support Center (PSC) and its ten serviced agencies and

Indian Health Service (IHS).

Selected accomplishments:

. Supported the Global extensions of UFMS including AP, AR, and BE

. Created and presented communication matrixes, communication touch

point charts, and communication deliverables to enhance change

understanding within the organizations

. Developed the blended training strategy for the Indian Health Service

implementation affecting over 2400 users.

. Managed curriculum development and delivery of the Accounts Payable

Module training for the Program support Center Implementation.

. Implemented Leadership Action Plans, leadership information sessions,

created leadership communications and worked with the executive team

facilitating knowledge transfer and leadership support for the overall

UFMS implementation.

. Managed the knowledge transfer and close out activities of the program

Senior Instructional Designer, Pearson Performance Solutions, Contracted to

Medicare and Medicaid Services Mar - 2005 - Jan 2006

Responsible for training 2000 Customer Service Representatives responding

to question regarding the Medicare Part D drug program. Project required

communications between the Client, Subject Matter Experts, Instructional

Designers, and Training Specialists in more than 12 different locations.

Developed and managed all phases of the Instructional Design process.

Senior Instructional Designer, Pal-Tech, Contracted to the State Department

Jan - 2004 - Mar - 2005

Responsibilities included developing and implementing Iraq and United

States security Web-Based Training. Training covered Passport, Iraq

Safety, and Computer security courses. Developed project plans, standards,

and budget requirements for E-learning courses. Courses were completed on

time and within budget.

Instructional Designer, Zerone, Contracted to the United Sates Post Office

Mar - 2003 - Jan -2004

Developed Web-Based Training for the roll-out of the new Point-of-Service

system that was being implemented through-out the agency. Developed

instructional design procedures, managing all phases of the Web-Based

Training. Delivered the courses via the Intranet to over 40,000 learners

and reduced training costs by 20%.

Instructional Designer/Programmer, Business Performance Technologies,

Contracted to VerizonGNI Feb - 2002 - Mar-2003

Developed a Web-based Training curriculum and strategy for VerizonGNI's

internal systems. Designed programs focused on technical training,

including planning and management of industry technology and benchmarking.

Completed $1.5 million dollar project under budget which in turn helped cut

delivery time and production costs.

Project Manager/Instructional Designer, Bloomsburg University, Bloomsburg,

PA 2000 - 2002

The lead for a major project to enhance client operations through

development of computer-based training, overseeing project content, scope,

timeline, execution, and delivery methods. Established a quality and

program management guidelines. Provided a highly effective technical-

advisor training program, incorporating technical writing, manuals and

procedures.

Sixth Grade Teacher, Philadelphia School District, Philadelphia,

Pennsylvania 1999 - 2000

Developed strategic plans and tactical project goals to deliver effective

instructional sound instruction. Prepared teaching outline for course of

study and daily lesson plans. Lectured, demonstrated, and used audiovisual

teaching aids to present subject matter. Evaluated student progress

through preparing, administering, and correcting summative and formal

pre/post-assessments. Attended faculty and teacher/parent meetings.

Consulted parents in areas in which to improve their child's performance

for academic improvement.

Correctional Officer, Federal Bureau of Prisons, Allenwood, Pennsylvania

1997-1999

Responsible for correctional treatment, custody and supervision of criminal

offenders in accordance with established policies, regulations, and

procedures at this high Security Federal Prison. Managed the daily

activities of Housing Unit work detail comprised of 128 inmates. Guarded,

directed inmates during work assignments.

Education & Credentials

M.S., Instructional/Interactive Technology; (May 2002) - Bloomsburg

University, Bloomsburg, Pennsylvania

B.A., Sociology and Criminal Justice; (August 1997) - Bloomsburg

University, Bloomsburg, Pennsylvania

Honors/Activities: Verizon Excellence Award; State Department Achievement

Award; Department of Health and Human Services Appreciation Award

Computer Skills:

XML, Microsoft Office, Photoshop, Flash, Visio, Sound Forge, Blackboard,

Centra, Oracle, Toolbook, Storyboards, Flowcharting, Dreamweaver,

Fireworks, Adobe Acrobat Writer, HTML, Authorware, Learning Management

Systems, SCORM, and SECTION 508

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