Medical Customer Service

Career Objective

Seeking a position with a medical facility or laboratory that

will allow me the opportunity to apply my medical assisting and

phlebotomy skills. I feel my desire to excel in this field will

prove beneficial to any physician or clinic seeking a highly

motivated team player dedicated to providing quality patient

care.

Education:

National College of Business & Technology, TN; 2010- Associate of

Science- medical assisting, Dean's List High honors, RMA

certification, AMT certificate

Concord Careers United Health, San Bernardino, CA; 1990- Front

office Medical, Medical Terminology, ICD9, CPT and Medical

Office Billing/Insurance, Scheduling, How to Run an Office

Yucaipa Valley Community College, San Bernardino, CA; 1986-

Respiratory Therapy Certification

Skills

Anatomy & Phlebotomy Clinical Skills

Physiology

Medical Medical Documentation Medical Law & Ethics

Terminology

Microsoft Office Office/Administrative CLIA Waive Testing

Suite Support

Medical Software Problem Solving Sterilization Procedures

Multi- Line Phones Medical Insurance

Billing Oral & Written

Communications

Career History

Medical Assistant Externship, Twin City Medical Center & Intergraded Health

Concepts, Bristol VA 2010

160 hours of hands-on experience which includes two different medical

software programs for patient records; phlebotomy; prepare and give

injections; medications; call pharmacy with prescription information; vital

signs; waive testing; EKGs; patient history; assisting physicians with

procedures; sterilization; assist with office inventory and ordering

medical supplies and all aspects of front office duties.

Horticulturalist/ Cashier, Home Depot, Bristol VA 2009-present

Hired as a cashier, the company offered classes to become a certified

horticulturalist. I now assist customers in garden center and well as

cashier.

Administrative Assistant & Sales, Canopy World, Bremerton WA 2008-2009

Assisted customers with service and selection, including but not limited to

sales of truck canopies, bed liners and truck accessories. Maintained

product inventory list and completed interoffice product exchange.

Completed and maintained all documentation and files. Reconciled accounts

and completed general ledger.

Licensed Realtor, Heritage Homes and Coldwell Banker, Bristol VA and

Bristol TN 2003-2007

Successfully performed duties as Realtor in both Bristol TN and Bristol VA.

Provided full real estate services to residential and commercial customers.

Ensured superior customer service and follow through resulting in

operational efficiency maximum profitability. Member of the Million Dollar

Club

Billing Specialist (medical insurance), Dr. Bush, Internal Medicine,

Kingsport TN 1998

After performing work for Dr. Bush in a temporary capacity I was hired to

work for his office performing duties including insurance billing CPT and

ICD 9 bookkeeping and office support.

Temporary Medical/Office Assistant, Temporary Service Jobs, Johnson City,

TN 1996 -1998

Duties performed included medical insurance billing, CPT and ICD9,

receptionist, office support, data entry, answered multi-line phones,

scheduled appointments, reminded patients of scheduled appointments,

assisted doctor when needed in back office patient procedures.

Resume-Baron, Anita

Page 2

Manager/Co-owner, Angel Alarms and Tinting, Bristol.TN 1995 - 1996

Established and performed the full range of duties associated with a small

business Answered customers' questions about products and prices,

scheduled appointments, provided excellent customer service, and identified

and resolved problems., Negotiated contracts for company services.

Purchased and maintained inventory. Received orders and assessed needs,

researched price and products, contacted vendors, placed orders, received

and stored shipments, verified and paid invoices, and stored supplies.

Maintained accurate inventory counts and records; performed all bookkeeping

and payroll duties. Use excellent interpersonal and communication skills;

handle all dealings with tact, professionalism, and diplomacy to ensure and

maintain good relations with all concerned.

Instructor/Liaison/Coordinator, Concord Careers United Health, San

Bernardino, 1990-1992

Attended Concord Careers allied school (currently United Health) and was

hired by management as an instructor to teach front office procedures

including medical terminology, ICD9, CPT, scheduling, charting, and some

back office procedures. Promoted to Supervisor of Career Development

Department where I conducted classes on preparation for resumes and

interviews, assisted students in their job search and conducted sessions on

Dressing for Success. I taught this class for one and one half years.

Functioned as liaison between the school and the community medical

providers arranging externships for the graduating students. This involved

meeting with medical professionals and encouraging them to take externs

into their offices and hopefully to hire then as permanent employees at end

of externship. Conducted evaluations of students assigned to externships.

Maintained professional, helpful and courteous manner at all times between

student and medical community.

Manager, Milo Beauty and Barber Supply, San Bernardino 1987 -1990

Performed all duties as manager of professional beauty supply store; hired,

trained, and directed sales staff. Ensured the highest quality customer

service. Had excellent product knowledge and ensured store was well

stocked to meet customers' requirements Maintained store in a clean and

safe manner and ensured that merchandise was attractively displayed.

Performed all duties associated with business including public relations,

bookkeeping, data entry, inventory, purchasing, and sales/marketing.

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