Customer Service Manager
Resume:
Joni Lee Bennett
Brunswick, GA 31520
912-***-**** ********@*****.***
Objective: Seeking a position where my skill sets and life experiences can be utilized.
Qualifications
• 20 years experience planning special functions and activities for a variety of populations, age groups, and interests.
• Experienced in providing staff support, travel, and general office accounting.
• Previous employment as a typist, to include transcription, drafting formal correspondence, and reports.
• Have prepared minutes, presentations, and reports for general officers and senior staff officers.
• Self starter. Motivated by providing excellent customer service to both the internal and external customer.
• Computer literate. Experienced in the use of Word, Excel, Outlook, Power Point and various publishing programs.
Professional Experience
2006 – Present Office Manager, Activity Director, Marketing Director, Fairhaven Assisted Living Residence
Performed general office duties and responsibilities associated with providing support to a facility that employed 25 plus personnel and
housed 55 plus residents. Duties included: basic office accounting, purchase card management and reconciliation, personnel files,
reconciling expense reports, coordinating staff training, maintaining databases, newsletter development, and maintenance of confidential
records. Complied data and prepared multiple monthly reports and inventories for facility owner. Used a desktop computer to update and
maintain records, draft memorandums, and publish all company correspondence. Ordered all office and activity supplies. Utilized Microsoft
Publisher to produce a monthly newsletter. Was responsible for monitoring and updating content on company website. Maintained
Administrator’s schedule. In the absence of Administrator, resolved employee related problems, to include, but not limited to: scheduling
conflicts, internal staff relations, and resource management. Served as liaison for the facility to the general public. Conducted facility tours
and interviews with prospective residents and their families. Coordinated advertising with local radio and newspaper outlets. Represented
the company at trade shows and other public events. Organized monthly theme based celebrations and daily activities for residents and their
families.
Brigade Family Readiness Coordinator, 48th Brigade Combat Team, Georgia Army National Guard
2004 – 2006
Coordinated all activities associated with assisting families of deployed soldiers. This included preparing families for the deployment,
organizing fund raising activities, advocacy events, and general meetings. Assisted military personnel with casualty assistance duties and
assisted the families with travel arrangements to various care facilities throughout the continental United States and Europe. Conducted
weekly telephone and video conferences with family readiness groups from 7 states and 1 territory (29 combat companys). Served as the
public affairs representative for the Family Readiness Program both at the local and national level. Provided weekly briefings to
Commanding General of Brigade and State Guard Commander on status of families at home and planned activities for families and soldiers.
Coordinated the welcome home ceremonies for numerous units. Assisted 28 families with funeral arrangements and provided support to
Gold Star families. Represented the families and 4,500 plus soldiers of the Brigade at numerous functions throughout the state.
2002 – 2004 Administrative Assistant (part-time), Left Bank Art Gallery, St. Simons Island, Georgia
Organized the owner’s daily schedule, personal appointments and special activities. Coordinated appointments and handled telephone
contacts and written correspondence for the gallery. Designed and produced invitations and other marketing materials for the owner and
coordinated guest list for gallery events and personal social functions for the owner. Worked closely with the 2004 Sea Island G8 Summit
organizers to coordinate special events for the gallery. Worked on additional special projects as requested. Contacted various travel agencies
to coordinate gallery owner’s worldwide travel itinerary.
2002 – 2004 Southeast Georgia Area Manager, American Diabetes Association, Brunswick, Georgia
Coordinated fund raising program for the Southeast Georgia chapter, raising in excess of $102,000.00. Provided support and education for
people in the community with diabetes. Planned special activities and programs for families affected by diabetes to include the 2003 Glynn
County and Camden County “Walk for Diabetes” involving a combined 1,000 plus participants. Presented programs on diabetes to a variety
of groups in the community. Recruited and supervised activities of volunteer staff in a multi-county area. Utilized computer daily to
maintain spreadsheets, to develop Power Point presentations, track donations and write correspondence.
Joni Bennett Resume
Page Two
1997 – 2002 After -School Program and Summer Camp Coordinator, St. Simons United Methodist Church, St. Simons Island,
Georgia
Recognized by the state of Georgia for a problem-free day care facility. Received 100% compliance on state licensing inspections for two
years. Managed a $50,000+ per year program. Handled personnel management, payroll, logistics and purchasing for the program.
Established and maintained files. Supervised 25 plus employees on a daily basis. Planned and implemented curriculum and special
activities for upwards of 75 school-aged children. Planned and carried out numerous field trips to a variety of locations.
Volunteer Experience
• Served as a Boy Scout, Cub Scout, and Girl Scout leader. Cubmaster for 100 member plus Cub Scout pack.
• Music Director for Jekyll Island Baptist Chapel.
• Member Blue Star Mothers of Georgia, VFW Auxiliary, American Legion Auxiliary, Christian Motorcyclist’s Association, and
Rolling Thunder.
• Family Readiness Group leader for infantry companies in Florida and Georgia National Guard for over 20 years.
• Volunteer Children’s Programming Coordinator for the National Guard Association of Georgia for 15 years. Have served as
National Guard Association statewide conference chairperson twice and served on planning committee for conference (many of
which have been held on Jekyll Island) for 15 years. Familiar with the Jekyll Island Conference Team and Jekyll Island hotel
management teams.
• Volunteer with American Diabetes Association, Juvenile Diabetes Research Foundation, American Cancer Society, Amity House.
Additional Experience and Qualifications
• Former special functions coordinator for Epworth-by-the-Sea Methodist Conference Center, St. Simons Island, Georgia.
• Music teacher for Misawa Air Base (Japan) Elementary School. Sing, play piano. Former children and youth choir director. Have
written and directed musicals and plays for church and scouting organizations.
• Have coordinated weddings and planned and implemented numerous special occasion functions for a large variety of groups and
ages.
• Have assisted the Chamber of Commerce in organizing no less than 4 major events for local military personnel.
• Have worked as transcriptionist and proofreader. Type 75 words a minute.
• Recognized as 2001 State Volunteer of the Year for the Georgia National Guard; recipient of the Infantry Association Shield of
Sparta; awarded the Georgia Commendation Medal (2006 and 2010); recipient of The Oglethorpe Distinguished Service Medal in
2009, 2010 Emory Dawson Humanitarian Award recipient .
Strengths
• Positive, enthusiastic, proactive attitude.
• Special heart for soldiers, children and seniors.
• Creative. Think “outside of the box”.
• Drug free. Smoke free.
• Real love and response for people of all ages.
• Strong communication and organizational skills.
• Ability to self-start and direct programs.
• Take direction and guidance well.
• Loyal and hard-working team player.
• Strong computer skills.
• Experienced in grant writing and fund raising.
• Able to meet daily, weekly, and long-term goals.
• Experienced in staff and volunteer management and supervision.
• Experienced in planning special activities for all ages.
• Comfortable with public speaking.
• Good problem solver and big-picture thinker.
Additional references provided upon request
Contact this candidate