Customer Service Manager

HAROLD R. VIRGIL

*** ******* **. ****: 256-***-****

Anniston, AL 36207 Cell: 205-***-****

******@********.***

OBJECTIVE

Recruiter/Staffing

Achievements:

"Branch of the Quarter" (5 Times)

Solid revenue contributor in a high-performance, competitive sales culture.

Broad-based recruiting experience delivering optimal workforce solutions.

Twenty years of successful management and customer service expertise.

Osha Certified

Osha Certified Fork Lift Instructor

I am a true consultant in solving staffing problems to make companies more

profitable and run smoother.

Expertise: Operations Management ( Budget & Forecasting ( Startups &

Restructurings

Strong Leadership ( Strategic Planning ( Client Retention & Expansion

Recruitment of Key Personnel ( Employee Development ( Problem

Resolution

Direct Hire ( Temp-to-Perm ( Contract ( Professional Staffing

Payroll

Highly organized with a clear sense of direction. Developed a reputation

for revitalizing non-producing branch operations. Straight-forward

communicator, deliver timely and measurable results. Excel at managing

client expectations, building trust and accountability. Instill core

values of integrity, performance and teamwork.

BRANCH MANAGER 6/09 TO PRESENT

Personnel Staffing Anniston, AL

. Branch Manager of Staffing/Recruiting/ with strong H.R. Experience

. Manage 200 to 300 employees.

. IT and Engineer recruiting.

. Employee records, payroll, interviewing and hiring with orientation.

. Successfully keep records for all employees and sales staff.

. Conducted audits, time keeping for all clients.

. Successfully took branch from 40 temp employees to over 200.

. Solid recruiter and interviewer.

DIVISION MANAGER. 04/08 to 509

Ambassador (Full Human Resources - Staffing Company)

. Directed H2B, H1B, EB3, and J-1 Visa program for large volume

accounts..

. Directed 47,000 billing hours WEEKlLY

. Full operational accountability to launch a new division for direct-

hire positions.

. Grew accounts within 4 months from zero to $17,000.00 in new temp to

hire business..

. Initiated contracts at 25% to 30% of candidate's annual salary,

payable within an average of 12 days.

. Petitioned for 800 new H2B visa people and 1000 J-1 Seasonal students

visas for 2008.

. Set standards and initiated development of a web presence to support

direct mail campaigns.

. Recruited through extensive networking and cold calling efforts, held

job fairs in house recruiting, working with local and state agencies.

.

BRANCH MANAGER. 03/02 to 0308

Anytime Staffing (Professional Staffing - Temporary - Contract - Direct

Hire)

Promoted to District Manager in One Year

. Responsible for the startup and success of five new branch offices.

. Worked and recruited for area IT people and (Administrative, and etc).

. Developed business with companies including, but not limited to:

Nike, Oregon State Beavers, Golden Grain, Purina Dog Chow, Bonar

Plastics, Inc, IBM, Hewlett Packard, and Boeing Seattle.

. Raised sales standards to increase temporary pricing from 45% to over

70%.

. Billed up to $1.8 million in annual direct hire placements.

. Controlled receivables with 12-day average payables.

. Increased weekly revenues of branch operations: Hillsboro, OR zero to

$31,000; Milwaukee, OR zero to $42,000; Vancouver, WA zero to $75,000

with a gross margin of 28.2%.

HAROLD R. VIRGIL

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SELLING BRANCH MANAGER. 06/00 to 02/02

Labor Ready (Leading Multinational Source of Dependable Labor)

. Advanced from Marketing Sales Manager to Selling Branch Manager of

three operations.

. Established permanent and contract salaried positions with small to

high profile companies.

. Managed up to 150 employees on daily contract with two recruiters and

2 customer service specialists.

. Billed $1 million for permanent and salaried positions the first year;

$3 million in gross sales second year.

. Attained success through extensive market penetration, reactivation of

old accounts, dedication to customer service, careful screening of

client applicants, on site checking of workforce and diligent follow-

up efforts.

. Inspired and motivated employees from reactive to proactive team

players.

. Weekly sales increases: Eugene, OR $9,000 to $33,000 - 30% gross

margin; Gresham, OR $3,300, to $29,000 - 31% gross margin; Vancouver,

WA $18,000 to $70,000 - 27.5% gross margin.

. Member of the President's Club 2001.

Education:

University of Nebraska

Three years towards BA Degree

OHSA Certified - Certified Network Administrator

Taught Classes in SPIN (Major Account Selling)

Specialized Coursework:

PSS Professional Selling Skills

Sandler Sales Course

Mass Major Account Selling

Dale Carnegie

Eastman Management

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