Customer Service Air Force
Resume:
Ryan A. McGilvray
*** ***** *** ***** #* San Clemente, CA 92672
***********@*****.***
Profile:
A highly organized logistics specialist professional with 5 years enlisted military experience in the United States Air
Force Reserve Logistics Readiness field. Results oriented manager, proficient in developing and implementing effective
work plans. Exceptional organizational, communication and presentation skills with the ability to assess problems
analytically and recommend solutions, set priorities, organize workloads, handle multiple responsibilities and meet
deadlines. Highly committed to expanding professional skills and advancing career.
Education
University of California, San Diego 2009
Bachelor of Arts International Studies and Economics
Emphasis in supply management, calculus and economics
Saddleback Community College 2007
Associate of Arts General Education
Work Experience
• Air Force Reserve Various Military Bases
• Air Force Active Duty
Logistics Readiness Nov 05 Current
Combined Air Force Duty includes two years active duty in the Air Transportation career field. Prepare and
maintain air movement reports. Check cargo against manifests and annotate shipment overages, shortages or
damages. Plan, organize, direct, coordinate and control air transportation activities. Determine and implement
necessary safety and security precautions for handling and storing dangerous materials. Ensure all cargo
documentation and border clearance requirements have been met.
• Operation Iraqi Freedom Kirkuk, Iraq
Logistics Readiness Staff Sergeant Dec 2009 June 2010
Supervised and participated in the processing and moving of over 1,200 tons of cargo, baggage, and mail on greater
than 1,500 missions. Assisted in processing and building more than 300 serviceable and 60 unserviceable assets
including pallets, nets, straps and devices; ultimately saving the Air Force over $400,000 in inventory expenditures.
Work Experience Continued
Cedar Creek Inn San Juan Capistrano, CA
•
Trainer/Bartender/Waiter 2005 Current
Provide customer service to patrons in an upscale, American cuisine restaurant ensuring their experience results in
return business. Serve food and drink orders, prepare dishes and deliver requests with integrity and efficiency.
Chili’s Bar and Grill, Mission Viejo, CA
•
Bartender/Waiter 2002 2005
Serve food and beverages to restaurant patrons while ensuring repeat business. Provide superb customer service
while exceeding promotional goals with priority to integrity and efficiency.
Specialized Training
Community College of the Air Force ~ Specialized in Transportation
2009 Airmen Leadership Correspondence Course
2005 Air Force Specialty Internship
2005 Air Transportation Technical School
Leadership Experience
Staff Sergeant
Served 5 years in the US Air Force Reserves; combined two years active duty in the Air Transportation
career field. During operation Iraqi Freedom supervised multiple airmen as a non commissioned officer in
Logistics Readiness while working under stringent time restraint in a highly volatile environment. There
were zero mission delays or safety violations.
Restaurant Trainer
Ensured the trainee understands and upholds company’s policies and expectations. Introduced new
employees to the restaurant environment and provided instruction on menu items, multi tasking, customer
service, and transactions.
Volunteer Activities
Wounded Warrior Homes current
Provide logistic support for fund raising events.
Surf Rider Foundation 2008 current
Numerous hours cleaning garbage from beaches and State Parks, attend meetings which advocate the protection
of oceans and beaches, multiple money donations.
Operation Soccer Ball and Operation School Supply 2010
Operation Iraqi Freedom
Enrich ties with local Iraqi community by donating soccer balls and schools supplies to Iraqi children.
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